Experience Inc. Jobs

The Investigator is selected by and responsible to the Lead Investigator and performs moderately complex investigator work. Work involves planning and conducting investigations of complaints filed with the agency to ensure statewide enforcement of agency statutes and rules. Work involves interviewing complainants, witnesses and respondents to elicit pertinent facts; gathering relevant documents; identifying indicators of trafficked persons; analyzing factual and legal information; preparing detailed written reports of investigation in the approved format; assisting prosecutor in preparing cases for resolution; and testifying in administrative hearings at the State Office of Administrative Hearings (SOAH). Work is performed under the general supervision of the Lead Investigator with moderate latitude for independent judgment and use of initiative. The Investigator will perform other duties as assigned, and some travel, up to 25%, may be required Work may be performed under extreme environmental and/or hazardous working conditions. Must meet qualifications to receive/review criminal history record information through the Department of Public Safety pursuant to the TCIC/TLETS Access Policy.

Essential Duties

• Analyzes assigned cases to develop an investigative plan and conducts complex investigations of suspected violations of agency statutes and rules. Completes investigations within assigned timeframes.
• Conducts criminal background and personal history investigations, reviews records, and verifies information. Conducts in-person or telephone interviews of the complainant, respondent, and all pertinent witnesses, including parties involved in the trafficking of persons or survivors of sexual assault. Identifies indicators of trafficked persons. Conducts follow-up interviews as necessary to confront inconsistencies in statements or to fill in gaps in the information obtained.
• Collects and maintains pertinent evidence, and reviews with each witness interviewed, as needed, to confirm authenticity and relevance.
• Conducts internet research as needed during the course of an investigation to secure the identity, location, ownership, and other background information about individuals, business entities, properties, and events.
• Conducts on-site inspections, audits, and/or investigations, assists internal and external partners to perform investigations, stings, and projects both in primary and support roles.
• Analyzes witness statements, documents, and other evidence collected in the course of an investigation to ensure that all necessary questions have been asked, all necessary documents have been obtained, and overall that the investigator has secured the whole story of the facts, events, and circumstances surrounding the complaint.
• Upon the completion of each investigation, evaluates the findings and prepares an accurate, detailed, and complete written report of the investigation in the approved format, for referral to the prosecutor. The written report of investigation contains the statements of witnesses in detail; documents all indicators of trafficked persons observed or noted during the investigation, describes all documents and analyzes their significance; and describes all Internet or other background research.
• Uses a computer daily for completing assigned tasks, including preparation of correspondence, reports and statistics relating to an investigation, Internet research, e-mail communication, and other administrative functions. Searches websites and databases to identify evidence and indicators relating to the trafficking of persons. Uses a telephone on a daily basis, seeks out information related to an investigation, interviews and otherwise communicates with complainants, witnesses and respondents; engages with internal and external partners and speaks with the industry and the public as needed regarding agency statutes and rules and the enforcement process.
• Assists staff atto neys and/or legal assistants in the review of reports of investigation and preparation of evidence for administrative hearings and informal settlement conferences. Presents testimony and evidence in administrative hearings before SOAH. May participate in informal settlement conferences and other mediation efforts with legal staff, in an effort to secure case resolutions by agreement.
• Attends Commission meetings during the review of contested cases.
• Pursues proactive enforcement activities in the field, to discover unlicensed activity and other violations of the law, including the identification of indicators of trafficked persons, which may include the use of undercover surveillance and/or operations.
• Acts as a liaison with local, state, and federal agencies to enhance enforcement of statutes administered by TDLR. Conducts investigations of possible violations discovered through these channels and submits appropriate written reports of investigation to prosecutors.
• Assists in educating the regulated industries and the public by responding to inquiries and making speaking presentations to groups as needed regarding agency statutes and rules, as well as agency policies and procedures.
• Provides training to TDLR staff, including but not limited to new Enforcement staff, regarding agency statutes and rules, the regulated industries, and appropriate investigative processes as directed by the Lead Investigator or Manager.
• Performs duties in accordance with the Complaint Resolution Procedures Manual, the Enforcement Plan and the Criminal Conviction Guidelines, including compliant prioritization based upon risk to public safety or consumer harm and identification of trafficked persons.
• Complies with division and/or agency training requirements.
• Demonstrates a spirit of teamwork, fosters camaraderie, offering positive and constructive ideas, encouragement, and support to other members of the staff and team, while upholding the agencys Core Values.
• Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.
• Adheres to all TDLR Personnel Policies and performs other duties as assigned.

Minimum Requirements

Minimum three (3) years experience in investigations, inspections, enforcement, and/or administration of a governmental regulatory program required. Graduation from a standard high school or equivalent required. Graduation from an accredited four-year college or university with major course work in a field relevant to assigned program is preferred. Experience and/or e