Job Information
CITY OF FORT WAYNE **Reposting**Customer Support Representative I in Fort Wayne, Indiana
City of Fort Wayne
RepostingCustomer Support Representative I
Job Code:
2024286
Posted On:
Monday, 27th January 2025
Category:
Regular Full Time
Department:
City Utilities - Customer Relations
Shift:
7:30 am - 5:30 pm, eight (8) hour shifts, may vary
Location:
Fort Wayne, IN 200 E. Berry Street
Pay Rate:
$22.50/Hour
Job Description:
SUMMARY
Working under the direction of the Customer Support and Billing Manager, incumbent acts as the liaison for the customer and City Utilities. Incumbent should be able to effectively handle customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City and Utility's safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.
Customer Support
Assists customers with account inquiries, both in person and over the telephone, email, chat, and lo