Experience Inc. Jobs

Job Information

CITY OF FORT WAYNE 911 Entry Level Dispatcher in Fort Wayne, Indiana

911 Entry Level Dispatcher

[Job Code: ]{helvetica=""}[2023111]{helvetica=""} [Posted On: ]{helvetica=""}[Wednesday, 1st February 2023]{helvetica=""} [Category: ]{helvetica=""}[Regular Full Time]{helvetica=""} [Department: ]{helvetica=""}[Consolidated Communications Partnership]{helvetica=""} [Shift: ]{helvetica=""}[A Shift: 7:00 a.m. 3:00 p.m. B Shift: 3:00 p.m. 11:00 p.m. C Shift: 11:00 p.m. 7:00 a.m.]{helvetica=""} [Location: ]{helvetica=""}[200 E. Berry Street, Fort Wayne, IN]{helvetica=""} [Pay Rate: ]{helvetica=""}[\$22.0001 - \$29.9253 per hour]{helvetica=""} JOB DESCRIPTION

Currently, there are four levels of proficiencies 911 staff performs at. They are:

  1. Entry Level Dispatcher. All new employees will start at this level. You will start in a classroom setting. During this time dispatchers will focus on learning and becoming proficient in duties associated with taking 9-1-1 and non-emergency calls. The next phase of the entry level dispatcher is the on-the-job training where the dispatcher will be assigned a trainer on one of the 3 shifts and will be evaluated on their individual progression.
  2. Dispatcher I. A dispatcher who has met the training standards and has completed all necessary requirements of an entry level dispatcher, may begin training to become proficient in call taking as well as select police or fire radio channels. Dispatchers who satisfactorily acquire these competencies may be promoted to the Dispatcher I level.
  3. Dispatcher IIA dispatcher who has met the training standards and has completed all necessary requirements, of a Dispatcher I, may begin training to become proficient in additional areas not covered in the Dispatcher I duties. Dispatchers who satisfactorily acquire these competencies may be promoted to the Dispatcher II level.
  4. Dispatcher IIIA dispatcher who has met the training standards and has completed all necessary requirements of a Dispatcher II may begin training to become proficient in all areas. Dispatchers who satisfactorily acquire these competencies may be promoted to the Dispatcher III level. This classification is for an employee who has maximized their training and is showing proficiency in ALL dispatch disciplines.

SUMMARY Under the direction of the Shift Supervisor, the incumbent plays a critical role in emergency responses in Fort Wayne and Allen County. The incumbent performs emergency and non-emergency radio dispatching, including operating a 911 primary public safety answering point, which includes receiving and acting upon 911 emergency calls. The incumbent also works the police and/or fire department radio talk group and is responsible for providing driver\'s license checks and warrant checks, as well as performing call backs for officers. This position is covered under the Consolidated Communications Partnership Employee Handbook. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.


  • The ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism.
  • Answers 911 and non-emergency calls for service.
  • Dispatches Police, Fire and EMS in Fort Wayne and Allen County.
  • Gathers, analyzes, and reports critical information during stressful situations.
  • Listening skills, to follow departmental policies and procedures, extracts pertinent facts, offers calm assurance to distraught, excited or angry callers.
  • Speak clearly in a calm or assertive, commanding voice, as appropriate.
  • Work in a high stress environment and makes decisions involving life an death situations;
  • Evaluate emergencies and extracts appropriate information from callers quickly in order to dispatch appropriate assistance in the shortest amount of time;
  • Respond to telephone and personal inquiries for general information;
  • Ensure the appropriate notification of City administrative staff of major police or fire activities, and events drawing news media attention, equipment failure, or other significant incidents;
  • Maintain appropriate documentation of calls for service, officer patrol activity, and other information;
  • Work with confidential records in National Crime Information Center (NCIC), Indiana Data and Communications System (IDACS) and Spillman database;

MARGINAL FUNCTIONS Performs other duties as assigned. PERFORMANCE EXPECTATIONS The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent\'s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience; OTHER KNOWLEDGE, SKILLS and/or ABILITIES NEW HIRES WILL MUST POSESS/AQUIRE

Must pass keyboarding test with at least 45 WPM;

Knowledge of