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Description

The Internal Testing team currently has an opening for an Internal Testing Partner. The role is based out of Philadelphia and involves travel to other states within the Citizens footprint. The Internal Testing Partner’s primary purpose is to lead assignments and conduct comprehensive risk reviews of retail branches to ensure compliance with internal policies, regulatory guidelines, and industry best practice. The objective is to serve as a crucial role in safeguarding the bank's assets, identifying potential risks, and enhancing operational efficiency.

Primary responsibilities include

• Execute standardized branch reviews which include completing test work remotely, Desktop Documentation Reviews, and Onsite Inspections. The colleague will be expected to use various approaches such as data analysis, re-performance, inquiry, or observational testing. (Depending on assignment, 50%- 75% travel may be required locally or overnight within the Citizens footprint while adhering to expense guidelines).

• Coordinate and self-manage assignments. Through collaboration with team members conclude on test results. Ensure results are well documented, articulated and escalated appropriately. Confirm all documentation is complete, accurate and supports the conclusions made based on the test work performed.

• Collaborate and communicate with business line stakeholders, management, and partners to provide recommendations and guidance with support in implementing changes, improving internal controls, and enhancing operational efficiency.

• Must meet minimum quality control standards and service level agreements on all deliverables. Ensure professional, clear, and effective communication in all forms. Prepare, present, and distribute results; this may include communications to various levels of management and stakeholders across the bank.

• Knowledge and understanding of industry risk and regulations and how they apply to Citizens’ policies. For example, assess the branch's adherence to regulatory requirements such as but not limited to; anti-money laundering (AML) protocols, Know Your Customer (KYC) procedures, and consumer protection guidelines. Identify and escalate deficiencies and gaps in business line processes being reviewed or the testing approach being applied.

• Stay updated and informed by reviewing or identifying emerging and trending issues within the industry, regulatory changes, and best practices related to banking operations, internal audit, and risk management.

• Participate in department projects, initiatives or partnership meetings as required.

Qualifications

• 2+ years of Retail branch experience (Assistant Manager, Teller Manager or equivalent work experience)

• Knowledge of Retail branch operations

• Possess conceptual knowledge of risk awareness and understanding of industry risk and regulations

• Strong written and verbal communication skills

• Decision Making through Critical Thinking

• Ability to work both independently and in a team and is self-motivated

• Proficiency with MS Office365, Access, PowerPoint, Excel, and Word

Education, Certifications and/or Other Professional Credentials

• Bachelor's Degree required

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (may vary based on travel schedule)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth