Experience Inc. Jobs

Job ID: 111145

The Leonardo DRS Airborne and Intelligence Systems business is a global leader and strategic partner committed to delivering world-class, full life-cycle defense and intelligence products that protect the security of our nation and our allies. From air combat training to state-of-the-art electronic warfare systems, our technology is deployed by virtually all U.S. military and government agencies around the world.

Job Summary

Job Responsibilities

• Responsible for providing a variety of complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel

• Provide work leadership and technical assistance to lower-level technicians

• Serve as customer contact on technical issues

• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation

• Conduct repairs and/or modifications using a variety of hand tools and test equipment

• Demonstrate setup and adjustment of complex equipment for potential users or operators

• Complete appropriate written documentation and feedback for onsite service and installations

• Research and deliver complex technical solutions to customers with a high degree of professionalism

• Determine and recommend which products or services best fit the customer’s needs

• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications

• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods

• May provide formal/informal training of customer personnel

• Demonstrate great customer service skills

• Work variable shifts and up to 12-hour shifts to perform necessary testing

• Exhibit mature, independent judgment and communicates effectively

• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.

• Support, communicate, reinforce and defend the mission, values and culture of the organization

Job Responsibilities Part II

Qualifications

• High school diploma or GED with 8+ years of work experience

• Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports

• Proficient in the use of a laptop computers, mobile devices, and related software

• Must be able and willing to travel

• Must have or be eligible to obtain U.S. passport

• U.S. citizenship and ability to obtain security clearance required

• Software skills with C, C++, Java and Visual Basic, a plus

• Outstanding communication skills (written and oral)

• Excellent teambuilding and leadership skills.

• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #AIS