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Information Management Group, Inc. Service Desk Specialist Level 2 with TS/SCI in Fort Meade, Maryland

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years.

IMG – is hiring a full-time Service Desk Specialist with TS/SCI CI Polygraph at it's Fort Meade, MD location.

  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

  • Provides polite and friendly customer service

  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

  • Documents incident status and solutions in incident database tools.

  • Possesses current working knowledge of computers, printers, laptops, and common windows applications

  • Works through various types Tier II issues with telephone assist

  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Clearance Required: TS/SCI with CI Polygraph

Baseline Certification:

  • DoD 8570 IAT Level 2

  • Computing Env:MTA 98-349, Windows Operating System Fundamentals

Education/Years of Experience:

  • HS/GED + 8 years

  • Associates Degree + 6 years

  • Bachelor’s Degree + 4 years

  • Master’s Degree + 2 years

  • PhD + 0 years

COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.

IMG COMPANY BENEFITS

  • Health, dental, vision, and life insurance

  • Short term and long term disability insurance

  • 401(k) with generous company match

  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

  • 15 days of personal leave plus paid federal holidays

  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ID: 2022-4584

External Company Name: IMG Information Management Group, Inc.

Telecommute: No

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