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Information Management Group, Inc. Field Service Technician Level 2 with TS/SCI in Fort Meade, Maryland

IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Field Service Technician with TS/SCI at its Fort Meade, MD location.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

An I2TS 3 Field Service Technician will:

  • Provide Tier I and II support at remote field and garrison sites

  • Perform server and desktop installation, basic cabling

  • Perform systems administration of desktop and server systems connected to local and wide area networks

  • Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions

  • Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations

  • Maintain and load cryptographic device and keys

  • Perform troubleshooting, maintenance, and repair on many types of hardware and software

  • Provide advice and training to end users

  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance

  • Set up administrator and service accounts and maintain system documentation

Skills / Experience:

  • Knowledge of the principles, methods, and techniques used in information system troubleshooting and support

  • Knowledge of related hardware and software

  • Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success

Clearance Required: TS/SCI prior to consideration

Baseline Certification: CompTIA Security+ CE or equivalent

Computing Environment Certification: MTA 98-365 Windows Server Administrator Fundamentals

Education/Years of Experience:

HS or GED and 8 years experience

Associates and 6 years experience

BS and 4 years experience

MS and 2 years experience

IMG COMPANY BENEFITS

  • Health, dental, vision, and life insurance

  • Short term and long term disability insurance

  • 401(k) with generous company match

  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

  • 20 days of personal leave plus paid federal holidays

  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ID: 2021-4240

External Company Name: IMG Information Management Group, Inc.

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