Sykes Remote: Tech Support Agent in Fort Lauderdale, Florida
At SYKESHome, we help people one caring interaction at a time - that includes you! Join us as a Technical Support Agent for SYKES, and you will work remotely from the comfort and convenience of your own home answering inbound calls, live chat, or emails. You will work on a team and assist customers and other team members with resolution of their customer requests. Additionally, you will:
Troubleshoot, test, resolve and escalate (where applicable) incidents with end users who contact Technical Support
Assist customers with operating system and browser issues, clearing cache and cookies
Assist with web site navigation, downloading files, pop-up blockers, security settings, and rebooting
Provide overall technical troubleshooting to pinpoint and resolve customer issues
Work with us and you'll enjoy:
Hourly pay starting at $11
100% paid training
Full benefits package including medical, dental, vision, life insurance and company-matched retirement plan.
Refer a friend program that pays $150 for every referral with no limits.
Tuition reimbursement (after just one year of employment)
Paid time off
Opportunities for advancement and continued growth
Required qualifications, skills and experience
Apply with us if you possess:
The ability to provide excellent customer service and technical support by phone, chat and email with empathy and professionalism
Proficient and experienced PC skills with Microsoft office, using dual screens and toggling between multiple systems
High School Diploma or GED (minimum)
Hard-Wired internet connection with at least 5 mbps up and download speeds.
A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all in one, or TV.
A computer (any type but not a phone) for your first week of training sessions and any technical troubleshooting.
USB corded headset, noise cancelling with a mute function.
A quiet distraction free home office area to work.
SYKESHome is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting home-based career with SYKESHome!
Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.
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