Convey Health Solutions Member Services Advocate in Fort Lauderdale, Florida
Convey Health Solutions is seeking Customer Service Representatives to join our Call Center Member Operations Team. We are recruiting talented individuals that are looking to join a fast paced and exciting organization. Responsibilities: * Update account information such as billing options and changes of address or phone numbers * Answer questions pertaining to mailings sent out by the company periodically * Make concise and detailed notations as it pertains to member records * Submit mail requests for beneficiaries such as ID cards * Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage * Research premium billing discrepancies and prescription claims processed Qualifications/ Requirements: * 6 months customer service experience is preferred * High school diploma or equivalent Healthcare and/or pharmacy industry experience a plus * Good communications skills * Good computer skills * Ability to multitask * Bilingual (Spanish) a plus WHO WE ARE Convey Health Solutions manages a myriad of administrative needs and make it easier for health plans to operate and provide valuable experiences for their members. How so? We focus on building specific technologies and services that uniquely meet the needs of government-sponsored health plans. OUR MISSION To improve health plan operations and elevate the customer experience. OUR VISION Empowering health plans to excel through technology, service and advisory experience. OUR VALUES Integrity First - Inspired Teamwork - Compliance Matters Equal Opportunity Employer Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Convey Health Solutions, Inc.