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Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing hotel services professional to fill this role based in Fort Lauderdale office. This is a hybrid, in-office role. You’ll work in person (in office) Tuesday to Thursday each week. You’ll be responsible for coordinating and planning the execution of group & wedding related onboard activities and amenities in conjunction with the relevant shoreside and shipboard stakeholders. Among the challenges encountered it could be anything from last minute unexpected venue or event related changes to logistical challenges caused by external or internal factors.

Here’s a summary of what Princess is looking for in its Coordinator, Group Service. Is this you?

Responsibilities

• Communicates with guests, Travel Advisors, incentive companies and relevant shoreside & shipboard departments.

• Collects and processes payments for prepaid group events and Weddings.

• Supports the shipboard Events & Guest Services Supervisor with any inquiries pertaining to groups, weddings or the loyalty program.

• Manages and maintains OEM group dining allocation for all ships.

• Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events.

Requirements

• High School Diploma/GED

• Minimum 1 year experience in Hospitality, Event Planning, Customer Service, or Sales

• Guest centric with strong customer service skills.

• Great sense of ownership service recovery.

• Creative, efficient and effective bottom line operator.

• Strong planning skills, with an innovative, hands-on, practical approach.

• Flexibility to travel on short notice for operational support.

• Works collaboratively in a diverse team environment to complete assignments by specified deadlines

• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

• Base Hourly Range: $15.82 - $21.35 an hour. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ .

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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