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Posting Detail Information

Working TitleResearch IT Endpoint Specialist

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202401896AP

Position TypeAdmin Professional/ Research Professional

Classification TitleProf/Indiv Contrib II

Number of Vacancies

Work Hours/Week40

Proposed Annual Salary Range70,000 – 80,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on12/01/2024

Description of Work Unit

The mission of Research Information Technology ( RIT ) within the Office of the Vice President of Research ( OVPR ) at Colorado State University ( CSU ) is to provide innovative services for the campus research community that benefit research administration services and enable research activities at the institution, which can be leveraged centrally. Research IT is responsible for the information system strategies, assessment, and implementation.

The Office of the Vice President for Research has overall responsibility for promoting and facilitating the research enterprise at Colorado State University ( CSU ). The Office of the Vice President for Research will enable the University, its faculty, staff, and students to emerge as a world-class research institution complementing our learning, service, and outreach missions. The Office of the Vice President for Research will lead the 21st Century Land-Grant mission of CSU by fostering and supporting the research enterprise, promoting scholarship and artistry, instilling a culture of integrity, inclusion, diversity, and capitalizing on opportunities to address global challenges.

CSU is recognized as one of the premier R1 research institutions and routinely ranks in the top of all American universities in research expenditures. The university was established in 1870 as the land-grant institution for the State of Colorado. The University is committed to equity and inclusive excellence, setting the standard for public research universities in education, research, and engagement for the benefit of the citizens of Colorado, the United States, and the world. Student enrollment is approximately 34,000, and the University employs more than 7,200 staff including academic faculty, administrative professionals, and classified staff. As a premier land-grant university, CSU is addressing and solving the great global challenges of our time.

Position Summary

The position of Research IT Endpoint Specialist is under the direction of the Research Information Technology ( RIT ) department in the Office of the Vice President for Research ( OVPR ) division. This is a full-time, 12-month, administrative professional position reporting directly to the Endpoint Support & Network Services Lead of Research IT.

This position will collaborate with the endpoint team to support standard computers within the OVPR division, which includes over 500 computing devices across 14 departments and 22 units, serving more than 350 personnel. The ability and willingness to travel to four CSU campuses for in-person assistance is essential to provide effective technology support in a fast-paced, dynamic higher education environment.

The position of Research IT Endpoint Specialist is primarily responsible for maintaining and optimizing the performance, security, and functionality of instrumentation workstations maintained by the Analytical Resources Core ( ARC ). These specialized, vendor-provided computers directly connect to scientific equipment and require tailored support. Due to the unique hardware and proprietary software, many workstations cannot undergo standard software updates. The systems include a mix of legacy Windows and Linux operating systems, which are maintained according to vendor requirements. To safeguard these devices, the Specialist ensures they are strategically placed behind firewalls or remain air-gapped, optimizing security while maintaining operational integrity.

This position is in Fort Collins, Colorado, and is expected to be on-site during regular business hours.

Required Job Qualifications

• Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Systems, or a related field PLUS a minimum of 1 year of professional IT support experience

OR Associate degree (AS/ AAS ) PLUS 3 years of professional IT support experience

OR High School Diploma (or GED ) PLUS 5 years of professional IT support experience.

• Demonstrated proficiency in Linux system administration, including supporting workstations, and shell scripting.

• Exceptional critical thinking, problem-solving, and hardware/software troubleshooting skills.

• Excellent written and verbal communication skills with the ability to convey complex technical information concisely to both technical and non-technical stakeholders and vendors.

Preferred Job Qualifications

• IT-related certifications, i.e., CompTIA Network+/Security+/Linux+.

• Comprehensive understanding of security principles and practices, including system hardening, vulnerability assessments, and compliance with security standards.

• Experience with Windows networking, Active Directory, PowerShell, and Group Policy.

• Experience supporting Microsoft products, encompassing an understanding of using the Microsoft 365 suite with applications such as SharePoint, Outlook, and Teams.

• Experience using a deployment/patch management system such as Microsoft Configuration Manager.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty CategoryInstrumentation Workstation Technical Support

Duty/Responsibility

• Assess issues and implement resolutions to technical problems on instrumentation workstations.

• Evaluate and verify functionality and compatibility of specialized software applications on workstations.

• Ensure optimal secure and efficient system operations in compliance with university standards and policies while balancing vendor-imposed restrictions.

• Build and maintain effective working relationships with scientific vendor technical support.

• Build and maintain effective working relationships with research lab staff.

• Function as communication and information liaison between vendor and research lab staff.

• Thoroughly document issues and resolutions within the IT service management system.

• Maintain an organized and detailed inventory and service history of instrumentation workstations.

• Consult on the selection and procurement of hardware and software.

Percentage Of Time45%

Job Duty CategoryUser Endpoint Support

Duty/Responsibility

• Monitor, respond to, and track support requests of IT service management tickets.

• Diagnose technical and process issues to maintain a high degree of computer reliability for staff in the OVPR Division.

• Perform a broad range of IT support activities including hardware/software troubleshooting in-person & remote.

• Maintain communication with other team members regarding the status of support tickets.

• Provide elevated support with outstanding customer service skills.

• Build and maintain effective working relationships with OVPR staff.

• Work collaboratively within Research IT to provide exceptional customer service and rapport throughout OVPR and campus.

Percentage Of Time40%

Job Duty CategoryComputer Deployment

Duty/Responsibility

• Operating system and application imaging and deployment.

• Install, configure, update, and perform routine maintenance on workstation hardware and software.

Percentage Of Time10%

Job Duty CategoryProfessional Development

Duty/Responsibility

Attend conferences and trainings, research and read whitepapers, explore certifications and other learning opportunities, while aligning with CSU’s Principles of Community.

Percentage Of Time5%

Application Details

Special Instructions to Applicants

Interested applicants must submit a cover letter that addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the contact information for three professional references.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactRoss Madden, Ross.Madden@ColoState.EDU

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume

• Cover Letter

Optional Documents