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Posting Detail Information

Working TitleAnnual Giving Solicitation Manager

Position LocationFort Collins, CO

Work LocationPosition qualifies for hybrid/in-office work

Research Professional PositionNo

Posting Number202400584AP

Position TypeAdmin Professional/ Research Professional

Classification TitleProf/Indiv Contrib I

Number of Vacancies1

Work Hours/Week40

Proposed Annual Salary Range$50,000-$55,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date06/24/2024

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on05/05/2024

Description of Work Unit

Who We Are

Located in the beautiful town of Fort Collins, Colorado, CSU is a premier land-grant university with world-class programs in education, outreach, and research. CSU has a student body of over 33,000 students, 7,400 employees, 256,000 living alumni, and annual research expenditures exceeding $456 million. Guided by the five supporting Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice, the University constantly pursues its mission and vision of access, research, teaching, service, and engagement.

Within CSU , the Division of University Advancement is integral to achieving and sustaining the University’s institutional excellence through fundraising and engagement efforts. Our purpose is to connect our alumni, friends, corporations, and foundations to raise the financial support necessary to advance the University’s mission and vision. With one of the leading development teams in the country, the Division most recently reached its $1 billion fundraising campaign goal 19 months ahead of schedule.

CSU Alumni Relations facilitates meaningful relationships between its 250,000+ alumni and the University. Using a combination of proven alumni engagement strategies and new, innovative approaches, the Alumni Association strives to celebrate the success of our alumni, build an emotional connection back to the CSU , and help alumni to identify connections that are meaningful to them. In addition, the Association also utilizes the Iris & Michael Smith Alumni Center to serve as a place of pride and home to alumni when they return to campus as well as a space to engage students.

The primary focus of Annual Giving and Membership ( AGM ) is to influence the overall donor count and increase membership revenue, while generating support for each college and unit on campus. Soliciting broad audiences of alumni, parents, faculty/staff, friends, and students, AGM generates gift revenue for a variety of funds for each division within Advancement. Using various methods of outreach including direct mail, email, digital strategies, and phone, donors are solicited strategically, and then presented with giving opportunities that align with their past giving, University affiliation, and interests. Centralizing annual giving and membership outreach provides value across the division and allows our colleagues to focus on major giving and pipeline development. In addition to traditional outreach, AGM conducts two large-scale days of giving each year, highly visible and engaging philanthropic events which, in addition to driving gifts, serves as effective entry points for new donors.

Position Summary

The Annual Giving Solicitation Manager ( AGSM ) is responsible for reviewing and approving mass solicitation requests for University Advancement and CSU partners in addition to helping plan and analyze all partner appeals while overseeing the division-wide calendar and appeal code process. Mass solicitations include any solicitation or situation in which multiple potential donors are involved and there is a donative component, including but not limited to: direct email, emails, crowdfunding, digital engagement center outreach including calling and texting, online giving pages, auctions, raffles, social media, event/conference sponsorships, event registrations with donative component, etc.

The AGSM will coordinate all mass solicitations alongside campus partners and review requests to ensure they align with existing solicitation strategies, i.e. that work is not being duplicated or that audiences are being over-solicited, and, when those situations arise, proposing reasonable and mutually acceptable alternatives. The AGSM also ensures that solicitation requests adhere to relevant regulations and policies.

The AGSM will be the inlet to mass solicitation process and will be expected to be familiar with each step of the solicitation process, ranging from approval to creation to execution. This will involve collaborating with various departments involved with the solicitation process, including Marketing and Communications (MarCom), Innovation Technology and Communications ( ITEA ), Constituent & Gift Information ( CGI ), and Annual Giving & Membership ( AGM ) as well as the Office of General Counsel ( OGC ) and Colorado State University Foundation ( CSUF ). This will also involve the creation and implementation of a new process for the intake of requests utilizing the new CRM , Salesforce, and administering appeal codes for tracking purposes. The AGSM will ensure that solicitations are properly moved through the various partner departments for list creation, design, scheduling, and review of final solicitation materials.

The AGSM will be expected to learn all relevant regulations and policies related to solicitation requirements and maintain a current working knowledge of any regulation changes. This position may also be asked to share upcoming changes or best practices with the division.

The AGSM will play an important role on the AGM team by assisting to develop broad solicitation schedules and strategy, establishing an annual planning period for colleges and units to make mass solicitation requests, and setting meetings and creating a form for requests, as well as developing a process in which results are tracked and shared with campus partners. The AGSM will work closely with the MarComm team to manage the solicitation calendar ensuring all communications efforts are synchronized.

The AGSM works independently and serves as expert resource in the interpretation and application of complex regulations and policies. The decisions made by this position have significant university-wide impact.

Required Job Qualifications

• Bachelor’s degree from an accredited university by employment start date.

• Minimum of two years’ experience, including internship or student employment experience, in an advancement services or database management role

• Demonstrated ability to effectively work with diverse audiences.

• Must have valid driver’s license or ability to obtain one by start of employment

Preferred Job Qualifications

• Experience working in a higher education environment

• Ability to work autonomously and demonstrate sound judgement in making decisions

• Demonstrated ability to manage multiple projects concurrently

• Understanding of IRS regulations, university gift policies, CASE standards and advancement services best practices

• Experience with Ellucian Advance, Salesforceascendor other advancement-oriented CRM system

• Proficiency in Microsoft Office suite

• Excellent written and verbal communication skills

• Demonstrated ability to effectively and diplomatically negotiate solutions to situations with multiple parties and conflicting objectives

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty CategorySolicitation Strategy

Duty/Responsibility

• Develop an annual planning process with campus partners to share AGM /central solicitation plans and identify opportunities for campus partners to integrate their mass solicitations through an annual formalized request period.

• Assist with the solicitation process, ensuring solicitations are appropriately moved through the various partner departments for list creation, design, scheduling, and review of final solicitation materials.

• Assist with managing budget for projects. This may include helping select paper type and quality for mailings, negotiating best price with vendors, and reworking concepts to fit within budget as needed.

• Evaluate ad-hoc solicitation requests to ensure alignment with broad solicitation strategy and, if requests are misaligned, identify alternative options for schedule, audience, or messaging to better align solicitations with broad strategy.

• Analyze solicitation results and performance, use information to create best practices for solicitations and share with campus partners as appropriate.

Percentage Of Time50

Job Duty CategorySolicitation Management

Duty/Responsibility

• Manage day-to-day operational aspects of supporting mass solicitation efforts conducted by colleges/units/depts./programs across the university; this includes solicitations conducted via multiple-channels and/or third-parties (ex. Paciolan).

• Review requests to ensure they align with existing solicitation strategies, i.e. that work is not being duplicated or that audiences are being over-solicited, and, when those situations arise, proposing reasonable and mutually acceptable alternatives.

• Create the means to track results of a solicitation (ex. Appeals), and create the means to track non-gift information associated with a solicitation (ex. Benefits) as needed.

• Create a streamlined process for campus partners to request solicitation approval to minimize turnaround time for appeal codes.

• Confirm donor-facing materials (giving page, reply device, etc.) have consistent and clear messaging and follow UA & CSUF best practices.

• Ensure mass solicitations result in funding that is in alignment with pertinent IRS regulations, state regulations, university policies and CSUF requirements.

• Maintain up-to-date knowledge of rules, regulations, and best practices in the solicitation management field and ensure solicitation language and strategy adheres to applicable laws and regulations.

• Track results of solicitations and any non-gift components of solicitations.

Percentage Of Time40

Job Duty CategoryImprove Efficiency/Effectiveness and develop strategy for Annual Giving and Membership Growth

Duty/Responsibility

• Identify opportunities for growth in annual giving metrics.

• Assist with Annual Giving and Membership efforts around Giving Tuesday and Day of Giving.

• Become an expert on Colorado State University and familiar with campus leadership to better respond to the needs of donors and staff.

• Actively participate as a staff member in the Division of University Advancement, attend Division-wide meetings and trainings, support Division-wide priorities and initiatives and serve on committees as time permits.

• Commit to excellence and personal growth around the areas of diversity, equity, and inclusion in order to positively contribute to an inclusive culture.

Percentage Of Time10

Application Details

Special Instructions to Applicants

Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, feel free to contact Kaitlyn Howell, Kaitlyn.Howell@colostate.edu, with any questions.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactKaitlyn Howell, Kaitlyn.Howell@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Will you have a Bachelor's degree from an accredited university by the employment start date?

• Yes

• No

• • Do you have at least two years' experience, including internship or student employment experience, in an advancement services or database management role?

• Yes

• No

• • Do you have the demonstrated ability to effectively work with diverse audiences?

• Yes

• No

• • Do you have a valid driver's license or the ability to obtain a driver's license or access to a licensed driver by employment start date?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents