Job Information
GCubed Enterprises, Inc. VTC/AV Technician in Fort Belvoir, Virginia
VTC/AV Technician
Location:Fort Belvoir , VA
Job Purpose
Provide specialized technical assistance and expertise for mission specific systems.
Essential Functions of the Job
Provide A/V VTC support services for Classified and Unclassified Cisco/Tandberg VTC Systems.
Monitor and check all VTC systems daily to ensure optimal performance of all systems.
Schedule regular maintenance service call with the VTC maintenance provider on a bi-monthly basis for Preventive Maintenance Services (PMS).
Facilitate the organization-s Classified and Unclassified VTC systems responsible for coordinating internal connectivity between the organization and DoD/Army locations and remote connectivity to locations worldwide, to include US Allied partners, utilizing DISA-s Global Video Services (GVS)
Coordinate with distant end facilitators, including US Allied facilitators, to schedule and conduct pre-tests for all requested and scheduled VTCs.
Schedule VTCs on the organization-s Multipoint Conferencing Unit (MCU), through the DISA GVS or direct connection with other command/activities MCUs or a combination of the two depending on the technology needed to reach the far end stations.
Ensure the organization-s MCU is pre-tested with other command/activities MCUs when the organization is the host of a VTC conference/session requiring the use of an MCU.
Ensure the organization-s MCU is pre-tested and operational to support the organization-s hosted recurring bi-weekly current operations VTC conference with forward deployed analysts and US Allied partners.
Coordinate with the organization-s designated current operations team, in advance, to pre-test with all current operations participants a day prior to ensure each participant can successfully connect and stay connected to the MCU.
Provide Subject Matter Expert (SME)/tier one and tier two technical support during ongoing VTCs to all sites scheduled in the VTC on the organization-s MCUs by monitoring all active VTC connections to the MCU in real-time during each scheduled VTC conference/session to ensure a rapid response and resolution to potential technical difficulties such as loss of VTC connectivity, loss of audio, video distortions, and reduced bandwidth.
Schedule and conduct testing with sites having trouble connecting into the organizations MCU.
Coordinate with facilitators of other sites experiencing connection difficulties to organization-s MCU to schedule times conducive for testing to diagnose and resolve connection issues.
Provide support for all types of CODECS, Polycom Multimedia Gateway Control (MGC) (classified and unclassified), crypto devices (KIV-19, KIV-7, and Taclane), routers, switchers,
and other audio/video devices.
Perform operations and maintenance on VTC audio/video equipment in all conference rooms, control rooms, ensuring all systems are operational by conducting daily operational connectivity tests on all VTC audio/video equipment to ensure operability.
Required Qualifications
Minimum of an Active Secret Clearance
Two (2) - Five (5) years of video teleconferencing/audio visual experience
Preferred Qualifications
Working knowledge of the following VTC/AV equipment:
CMS 1000
Cisco Room Kit Pro
Cisco SX80, DX80, SX20, C40
AMX/Extron touchpanel/video switcher
CMA (Cisco Media Application)
DISA GVS (Global Video System)
VCS (Video Communication Server
DSP (Digital Signal Processing)/Biamp
Highly organized and detailed with the ability to prioritize
Thrives in a fast-paced environment
Ability to work independently and proactively with minimal supervision
Working Conditions
Primarily in an office environment. Will be expected to travel as needed to company subsidiaries or contract locations. Periodic weekend or evening work is expected.
Physical Requirements
Must be able to lift 35 pounds
Benefits
GCubed offers the following benefits to full time employees: Medical Insurance, Dental Insurance, Vision Insurance, Company Paid Life Insurance, Short Term & Long-Term Disability, Flexible Spending Account, 401k Retirement Savings Plan with Company Match, Employee Assistance Program, Tuition and Professional Development Assistance, 529 College Savings Plan and Tricare Supplement Insurance
EEO Statement
GCubed, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.