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OTG Field Service Technician (IT Support) in Flushing, New York

Field Service Technician (IT Support)

OTG - LaGuardia Airport, East Elmhurst Queens, NY, LaGuardia Airport, Flushing, New York, United States of America

Req #9854

Wednesday, April 5, 2023


Join OTG as the Field Systems Technician now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.


OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 10 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.


By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.

We transform airport experiences.You drive it.


Position Summary:

The role of the Field Systems Technician is to support, maintain, and program onsite systems used in the ongoing hospitality operation. This includes hardware/software support, maintenance, installation, and ensuring operational effectiveness. Additionally, assisting in the delivery and improvement of software/hardware systems within the organization.

Responsibilities :

  • Provide day-to-day support and troubleshooting of software/hardware

  • Implement systems to enhance field-level operations

  • Design, develop, and implement training programs as they relate to systems

  • Actively stay current on emerging technologies and issues in support of business efforts

  • Stay abreast of significant technological developments that may impact the business

  • Ensure effective use and operational oversight of field-level systems


  • Bachelor's Degree or equivalent experience

  • At least 1+ year working in a similar role preferred

  • Knowledge of network infrastructures and core components

  • Working knowledge of MS Office Suite, O365, and Windows environments

  • Ability to troubleshoot level 1 hardware and software errors

  • Experience working both independently and, in a team-oriented, collaborative environment

  • Excellent communication and customer service skills

  • Excellent interpersonal and organizational skills

  • Ability to work independently and effectively communicate pertinent information to management peers

    Salary range: $58,500 0 $70,000 per year.

    OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

Other details

  • Pay Type Salary

  • Min Hiring Rate $58,500.00

  • Max Hiring Rate $70,000.00

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  • OTG - LaGuardia Airport, East Elmhurst Queens, NY, LaGuardia Airport, Flushing, New York, United States of America