Experience Inc. Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6456627

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rJacks on Track Success Coach

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rLocation: Student Service Center

rRegular/Temporary: Regular

rJob ID: 607832

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• This position is open to multiple work modalities including in person at the Flagstaff Mountain campus, or as a hybrid/remote position within or outside of Arizona, with or without accommodation.
• This position is posted as Jacks On Track Success Coach, which is a working title. The NAU system title for this position is Student Development Coordinator, Senior.
• To be considered for this position, a resume, cover letter, and three professional references are required in addition to the application.
• Two (2) positions are available.

Job Description

The Jacks on Track Student Development Coordinator, Sr re-engages students who have stopped out and helps them get back on track to completing their degrees. The Student Development Coordinator, Sr outreaches to eligible students and responds to referrals from campus colleagues. When students are assigned to them, the Student Development Coordinator, Sr provides comprehensive case management and holistic, individualized, and high-touch support, including but not limited to assistance with university processes, connection to resources, and access to financial aid, from re-admission through degree completion. The Student Development Coordinator, Sr builds relationships with students and works to understand students\' strengths, challenges, barriers, and goals; develops gameplans with students; tracks their progress; provides motivation; and celebrates students\' successes. They also collaborate with colleagues in University Advising, Enrollment Management, Student Affairs, and other departments to provide exemplary student support. Additionally, they work with team members to address systemic issues and strategize on ways to improve retention and degree completion.

Student Support - 60%

• Outreach to eligible students and respond to referrals from campus colleagues.
• Educate students about the benefits of participating in the Jacks on Track program.
• Work with students one-on-one to assess their strengths, challenges, barriers, and academic goals.
• Align resources and support services with students\' educational goals and to promote persistence and academic success.
• Facilitate students\' use of institutional resources, services, and systems.
• Provide assistance with university processes, connection to resources, and access to financial aid from re-admission through degree completion.
• Work with students to develop comprehensive degree completion plans.
• Serve as a resource, advocate, and mentor for assigned students as they strive to balance education, employment, family, health, and/or other life responsibilities and challenges.
• Initiate and maintain frequent contact with students and track progress, provide motivation, troubleshoot issues, and celebrate successes.
• Develop meaningful relationships with students based on empathy, compassion, and appreciative, developmental, and intrusive advising approaches.
• Collaborate with colleagues in University Advising, Enrollment Management, Student Affairs, and other departments to provide exemplary s udent support.
• Consult with the Jacks on Track team to determine the best course of action for difficult student situations.
• Take proactive measures to ensure timely responses to students\' questions and concerns and prompt resolution of any potential obstacles related to admissions, enrollment, academic success, financial aid, student accounts, and personal challenges.
• Act as a positive representative of outreach and support and a positive role model for students.
• Develop key collaborations with other retention offices across the campus to achieve student development goals.
• Develop and demonstrate cultural fluency to understand different perspectives, communicate effectively, adapt, and respond to student interactions in meaningful ways.

Caseload Management - 20%

• Manage a caseload of students.
• Maintain accurate and detailed contact notes.
• Track contacts, enrollment, and degree progress and completion.
• Document obstacles and challenges.
• Maintain department-related data used to conduct research and evaluate program effectiveness.
• Provide updates and report on the progress and challenges of the students within the caseload as needed.

Program Operation - 15%

Assist with the design, implementation and evaluation of services that provide innovative, meaningful, and supportive experiences to students that integrate academic