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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6652717

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rAccounts Receivable Specialist OR Accounts Receivable Specialist, Senior

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rLocation: Student Accounts

rRegular/Temporary: Regular

rJob ID: 608028

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• The position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This is a full-time, regular, benefit-eligible position at NAU, providing direct support to the SDAS department.
• The work hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Regular and timely attendance is a must.
• Resume, cover letter, and three professional references are required in addition to the application.

Job Description

This position is responsible for supporting, coordinating and administering processes and procedures for delinquent Customer Accounts and campus based student loan accounts at the direction of the Accounts Receivable Manager of Student and Departmental Account Services (SDAS). Account Specialists counsel and advise customers regarding Customer Account and campus based loan processes and the most effective and economical means to maintain good standing. Communicate effectively and professionally with customers concerning customer account issues.The Accounts Receivable Specialist, Senior will act as a support to junior team members, will stand as proxy for the Collections Agency Liaison, and produce data and materials for management.\"

Accounts Receivable Specialist

Customer Service - 55%

• Provides exemplary customer service to internal and external customers.
• Composes correspondence to customers requiring knowledge of procedures and practices in account receivables.
• Negotiates, reviews, and maintains payment arrangements for delinquent customer accounts by:
• Assessing customers\' financial status when establishing payment arrangements.
• Creating promissory notes using independent judgment within established limits.
• Contacting defaulted students and borrowers by letter and phone to collect past due amounts needed to bring the account current in accordance with the agreed payment arrangement.
• Providing follow-up as needed to ensure obligations are satisfied and/or to determine when an account should be escalated to a collection agency.
• Restructures or revises payment terms when necessary to ensure successful repayment.
• Provides proof of debt and resolves disputes regarding delinquent balances on customer accounts and campus-based loans.
• Provides support for escalated calls and emails from customers in various situations that need to be researched and coordinated with other campus departments. Reviews, verifies, and analyzes student account customer service needs to provide account clarification and problem resolution.
• Recommends, reviews, and maintains processes for deferments, hardships and cancellations of campus-based loans.

Customer Account Receivables and Loan Balance Analysis, Administration, and Reporting - 25%

• Reviews delinquent accounts on a regular basis, providing ongoing written and telephone collection efforts.
• Provides recomm ndations to the Accounts Receivable Manager for any enrollment restrictions/exceptions.
• Researches and analyzes accounts and examines historical data to evaluate collection and payment history.
• Negotiates, reviews, and maintains settlement arrangements for delinquent customer accounts by:
• Calculating settlement offers based on customer account information.
• Maintaining historical data of settlement arrangements offered, completed and/or expired.
• Monitors financial aging reports.

Accounts Receivable Regulation, Policy, and Procedures - 15%

• Ascertain and maintain up-to-date knowledge on accounts receivable regulation, policy, and procedures.
• Maintains compliance with due diligence procedures and collection of delinquent customer accounts and campus-based loans in accordance with Federal regulations and University policies and procedures.
• Maintains process and procedure manuals.

Other - 5%

• Other duties as assigned.

Accounts Receivable Specialist, Senior

Customer Service - 55%

Provides exemplary customer service to internal and external customers.

Composes correspondence to customers requiring knowledge of procedures and practices in account receivables.

Negotiates, reviews, and ma