Experience Inc. Jobs

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Support Technician works in a Distribution/Fulfillment Center environment. This role monitors and controls computing systems and associated peripheral devices to ensure continuous and effective operation; determines equipment setup and procedures for running such equipment. This role is a generalist for support needs for the business operations.

What You'll Do

• Provide second level technical support to internal customers’ workstations, peripherals, RF devices, Thin Clients and associated systems.

• Resolve reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues.

• Utilize technical knowledge and understanding of end-user and infrastructure systems to work on projects and participate on technical project teams.

• Understand customer group’s objectives and how their work can help the business realize its goals or, in the event of problems, adversely affect their productivity.

• Support the installation of new end-user and infrastructure systems and upgrades.

• Create or modify procedures to solve problems, some of which may have no existing policies or processes.

• Interface with all levels of IT management in business terms.

Who You Are

• Current IT Support Experience. Prior Warehouse Operations and Enterprise environment Technical Support a plus

• Proven quality analytical, organizational, oral and written communication skills.

• Proven history of consistent execution of delegated work and quality performance within a team.

• Proven ability to learn new technologies quickly and analyze problems effectively.

• Possess Operating Systems troubleshooting skills in: Microsoft Windows, OS X, Linux operating systems and mobile platforms.

• Basic Experience in hardware troubleshooting skills: PC, MAC, Mobile Devices, Thermal label printers, HP / Dell / Ricoh printers, IP Networks, RF Devices, Thin Clients and Wireless

• Basic industry certifications such as CompTIA A+, CompTIA Network+, or equivalent certification or education preferred.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.*

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

• Employee stock purchase plan.*

• Medical, dental, vision and life insurance.*

• See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Hourly Range: $23.70 - $29.60 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates

Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.