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Job ID: 503581 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Overview Provides exemplary customer service to an assigned end user base and is responsible for the maintenance and administration of computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations. This role is the face of IT and will act as a liaison between IT and end users for all IT related needs. Applies developed knowledge of job skills, company policies and procedures, and business demand to meet customer expectations. Works on assignments that are moderately complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommendations and solutions. Works under limited supervision and must be a self-starter with the ability to prioritize workload and his/her daily activities. This position will report to either a Field Services Lead or Field Services Manager. Key Responsibilities (Essential Duties and Functions)

• Serves as the IT liaison to end users and provides desk side and remote technical assistance to end users during and after regular business hours due to an emergency, or in support of special business projects and initiatives.
• Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Identifies and resolves technical issues and/or researches and recommends effective solutions.
• Provides support and assistance for plant process systems including Command, APEX/JWS, Libra Loadout and others as required.
• Actively communicates with customers, peers, higher-level teams and management to ensure timely resolution of issues and status updates.
• Assists in the management of asset inventory.
• Assists teams in testing and deploying software and patch management.
• Adheres to departmental standards and ensures appropriate use of information systems.
• Assists in the creation and maintenance of training guides and knowledge base solutions.
• Supports the continuous improvement culture of the company and IT department through the identification of potential process/procedural improvements and/or participation on cross functional/regional teams.
• Evaluates and implements new systems that help to increase productivity or enhance overall business operations.
• Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers
• Travels to other business sites to provide additional support or to attend training sessions.
• Performs reporting and administrative functions as required.
• Other duties as assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience

• Associate degree in information technology or equivalent, or 3 years of experience working in a similar IT support role.
• Knowledge of Windows 10 and 11, Office 2016/365, Mobile devices, VPN, and Networking.
• A+, ITIL Foundation and recent MCP preferred.
• Greater consideration given to Citrix, ShoreTel, and Command Alkon system experience.

Work and Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.