Job Information
Advanced Drainage Systems Customer Service Representative in Findlay, Ohio
Advanced Drainage Systems
EEO Statement:
Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Customer Service Representative
US-OH-Findlay
Job ID: 2024-17335 Type: Regular Full-Time # of Openings: 3 Category: Customer Service Advanced Drainage Systems
Overview
At ADS, no idea is off limits, and we celebrate creativity and bold moves.
For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers.
We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at
www.adspipe.com.
Responsibilities
Summary:
A Customer Service Representative provides a solution-based service to valued customers with company provided equipment and employee provided connectivity. During hours of operations, the Customer Service Representative is expected to provide dedicated, focused work. A successful individual will be able to multi-task in a fast-paced, demanding, remote work environment while maintaining professionalism and efficiency. This position requires a highly motivated virtual team player with strong self-management who is willing to go above and beyond while demonstrating a proactive, problem-solving mindset.
Primary Job Responsibilities:
The responsibilities of this position include, but are not limited to:
Promptly processes internal and external customer requests by fax, telephone, mail and/or email, includes but is not limited to:
- External customer inquiries on products, orders, shipments, etc.
- Internal customer inquiries from Sales, Freight, Plant, Order Management, etc.
Reviews order entry in a timely manner, checks orders for accuracy when needed
Communicates with internal and external team members to help resolve customer concerns; can build effective work relationships, deescalate conflict, and communicate professionally to all stakeholders
Takes ownership of inquires -- utilizes all ADS resources to help find solutions, completes timely and thorough reviews, and proactively foll