Experience Inc. Jobs

Murrey's Disposal , a Waste Connections company, is looking for a Customer Service Representative to join the team in Fife , WA !

The schedule will be Monday through Friday from 8 a.m. to 5 p.m. Starting pay is $20-$22 per hour, depending on experience, with regular wage increases.

Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and much room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for energetic individuals with personal initiative and creativity. Join us and be a part of a winning team!

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes and demonstrate proficiencyin the use of proprietary operational systems.

• Interviews customers and records interview information into a computer forcustomer service; talks with customers by phone and in person to receive orders for installation, turn-on, discontinuance, or change in service.

• Fills out contract forms,determinescharges for servicerequested, collects deposits, prepares change of address records, and issues discontinuance orders.

• Demonstrate effective use of software applications, at least MS Word and Excel proficient.

• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees todetermineservice requirements and resolve problems or complaints.

• Work in a fast-paced, cooperative, high-call volume environment. Solicit the sale of new oradditionalservices.

• Cover forthe reception desk when necessary.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• The work environment is an office setting. Areas are clean, ventilated, and well-lighted. OurCustomer ServiceReps typically have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

• CSR call areas can benoisy,and work may be repetitious and stressful, with little time between calls while still providing excellent service. Some calls are evaluated to ensurehigh standards.

• Also,long periodsspent sitting,typing, or looking at a computer screen are standard.

MINIMUM JOB REQUIREMENTS:

• Ability to read, write,comprehend,and communicate in English: A high school diploma or equivalent is preferred.

• Two years ofCustomer Serviceexperience.

• Experience with MS Word, Excel, and Email preferred.Typingand 10-key skills arerequired.

• Excellent organization and communication skills.

• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.