Experience Inc. Jobs

Duties & Responsibilities :

• Drive membership growth by acquiring new members while also meeting aggressive retention targets.

• Work directly with community-based organizations, providers, sales locations, and other sources to develop self-generated referral channels resulting in increased enrollments.

• Identify potential members and design plans to educate them on the available benefits plans and features that are tailored to the members needs and eligibility.

• Live Healthfirsts mission of Members are our North Star to ensure that our goal and activities are guided by member needs and preferences.

• Ensure a superior customer experience through consistent and timely service, follow-up, and plan benefit reviews.

• Ensure the right member is in the right plan.

• Deliver effective sales presentation to consumer groups, individual prospects and community or provider partners.

• Determine and recommend (and/or partner on)to Community Engagement to organize events within the territory including but not limited to health fairs, holiday-themed events,provider sponsored events as well as health-related theme events.

• Partner with DSE for scheduling face to face meetings with Hospitals, IPAs, and community providers to engage, education and identify related issues. Inform DSE of related issues andappropriately follow up with updates when needed.

• Strictly adhere to all CMS regulations and Healthfirst marketing guidelines.

• Ensure all documentation is complete, comprehensive, clear, appropriately filled out including Application, Application Confirmation Form, Scope of Appointment and Application Submission Form, and Salesforce.

• Provide competitive intelligence to management on any activities Healthfirsts market competitors are engaging in: e.g. marketing approach, branding campaign, new designs or benefit changes.

• Develop and present strategic and tactical business acquisition plans for implementation throughout the year.

• Assist with corporate initiatives related to Medicare quality or STAR ratings- i.e. HRAs/FPL/MSP.

• Successfully pass audit (educational and marketing) exams.

• Additional duties as assigned.

Work Location

The Outside Sales Rep will work at locations they develop within their designated territory, or they may need to visit prospects homes.

Minimum Qualifications:

• High School Diploma or GED

• Must have a valid and unexpired NY Health & Accident License

• Ability to manage travel, time, and territory efficiently, including simultaneously monitoring multiple marketing locations

• Ability to collaborate with internal stakeholders and support teams for cross-referral and joint promotions

• Ability to use technology and tools including Salesforce and Tableau for prospect/member record keeping and lead management

• Active participation in continued professional development activities

• Ability to travel throughout the New York City area

• Ability to work majority of time outside of HF offices with little direct supervision

• Strong interpersonal and collaboration skills

• Must have good organizational skills

• Ability to communicate effectively orally and in writing

Preferred Qualification:

• Associates or Bachelors degree

• Bi-lingual

• Proof of valid drivers license and insurance depending on territory

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.