Experience Inc. Jobs

Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Onfido, an Entrust company, is growing fast. We are entering new markets and verticals across Europe to meet the needs of our customers.

Reporting to the Product Director of Document and Biometrics, you will be responsible for Product Management in our Biometrics team.

There are two key focuses to this role. One is to understand & improve upon how our Biometrics product is performing. The second is to ensure our product is ready to scale to new use cases.

The main priorities will be managing our data collection system, preparing existing products for new markets, monitoring our performance and trends.

This is an excellent opportunity for someone who is looking to get under the hood of what’s required to develop an evolving AI product and, more specifically, an AI product in the biometrics and identity space. It’s really the nuts and bolts of how we set up our product to scale. This role is perfect for someone looking to move closer to Product Management (given another relevant background) or an existing PM who wants to get more into the commercial and operational side of AI products.

Responsibilities:

Managing the data collection system:

• Liaise with our manual analyst teams to:

• Providing feedback QC accuracy and areas for improvement

• Collaborate during cross functional customer support escalations to identify trends and opportunities for product improvement

• Evaluate labelling accuracy

• Introduce/change our sampling strategies and our QC tool

Product readiness, scalability and maintenance – Authentication

• Collaborate with stakeholders across Entrust to ensure we have product market fit for new use cases/markets

• Ensure our Authentication product is ready for launch by managing go-to-market (GTM) requirements

• Define ongoing product maintenance strategies for the Authentication solution, ensuring regular updates, bug fixes, and scalability enhancements are worked on

• Collaborate with stakeholders across Entrust to ensure the product’s pricing model is scalable and aligned with market demand

• Provide feedback loops to the product and engineering teams based on post-launch performance for authentication, including customer feedback.

Monitoring the system, analysing trends & SLAs:

• Monitor our fraud performance in QC

• Day to day analysis

• Perform exploratory data analysis and QC to identify trends and patterns to be communicated with the fraud team

• Build high level dashboards based on the QC data we have available, eg. a dashboard to monitor image quality

• Work with data scientists to ensure we’re tracking all of the required metrics to measure performance

• Support SLA work and customer conversations

Essential Qualifications:

• Analytical/Numerical. Good at making diagnoses and getting to the heart of trends from the data

• Product/Programme Management experience

• Experience working in a technical environmental and working with technical requirements

• Preferred Qualifications

• Experience with pricing SAAS products

• Business Development: taking an existing product and selling into new market / new use cases

• GTM

• Product Strategy

About Entrust

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

#LI-JB2

#ENT123

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter:

James Beck

James.Beck@entrust.com

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.