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JOB SUMMARY

This role is responsible for promoting growth-oriented relationships with OEM customers, distributors, and or sales representatives with an emphasis on new and existing opportunities that align with the company's goals.  The Sales Account Manager is the primary customer contact frequently functioning in a project management capacity and will work with a cross functional team to meet the customer's needs.  This role must maintain a comprehensive understanding of customer requirements, company capabilities & capacity, as well as competitive threats.  This role is expected to lead with a proactive mindset of "how can we help?" and collaborate to achieve customer satisfaction.

PRINCIPLE RESPONSIBILITIES AND RESULTS

1. *Customer Maintenance & Growth *Maintain regular, effective, and efficient communications with customers and prospects. 

• Represent Domico Med-Device and its products and services during outside sales calls to existing OEMs and distributors while also prospecting for new customers and products; 
• Support and maintain current customers; build relationships to understand the customer needs
• Present customer feedback, customer complaints and requests for new opportunities to the company in an organized and concise manner; facilitate effective and accurate response from the company;
• Assure Quality at the source -- utilize tools (procedures and forms) to capture customer product and program requirements;

• Meet sales objectives

   

2. *Market & Competitive Intelligence Gathering & Utilization: *understand product applications and market drivers. 

• Work with customer product managers, engineers, clinical applications personnel, and sales people to understand product and service needs
• Develop and leverage clinical application understanding to identify product and service improvement ideas; create new opportunities 

• Maintain vigilance over customer feedback and competitive challenges; monitor competitor product and service offerings; inform the company of opportunities and threats

   

3. *Marketing Support:  *Contribute inputs and support to company marketing efforts.

• As needed provide product and applications information to company Marketing resources to create or refine marketing information
• Lend support to site visits, photography and videography efforts including facilitating access to sites and products

• Provide review and recommendations to marketing literature and content

   

4. Project Management:  Utilize communication and organizational skills to lead projects to successful completion.  * *

• Develop and maintain project timelines that balance company capacity with customer expectations; ensure all parties are working to the same schedule

• Maintain accountability of self and cross-functional team members to successfully achieve deliverables

   

5. Financial and Data Management: Support company with periodic revenue and contribution margin forecasts and budget data  

Support budget build and sales and operation planning efforts

Monitor purchase order bookings and open order reports to budget commitments

Control travel and entertainment expenses in alignment with company policies;

Monitor changes in product and material costs to ensure