Job Information
Service Today Dispatcher - Plumbing/ HVAC in Federalsburg, Maryland
PLUMBING/HVAC DISPATCHER- Sussex/Wicomico/Carline Counties - Full Time! The Plumbing Dispatcher will work directly with the service technicians to prioritize the calls and maximize revenue at every opportunity for the Plumbing Department. The dispatcher has a vital role in the success of the department and in meeting departmental revenue budgets. This position will work out of our Federalsburg, MD office.
Essential Job Functions:
- Learn Service-Titan and how to dispatch within the CRM.
- Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
- Updates Service Manager throughout the day of revenue to goal
- Updates Call Center Lead with calls needed to fill the schedule
- Manage the whereabouts and needs of technicians in the field
- Confirm upcoming appointments for the department
- Learns the strengths and weaknesses of service technicians to methodically select the right tech for the right call
- Builds rapport with technicians to foster good communication between tech and dispatcher
- Communicates with customers to keep them informed of their appointment
- Reviews service calls and any prior customer or location history to drive revenue
- Promotes same-day work and rearranges schedule to accommodate completion of job
- Schedules return visits or sold work accordingly in a timely manner
- Reschedules low-priority calls to capture the urgent and high-priority calls
Qualifications:
- Ability to multi-task with a high level of accuracy and attention to detail
- Mastery of prioritization of tasks and responsibilities without oversight
- Strong communication skills, written and verbal
- Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
- Goal-driven and results-oriented
- Resourceful, quick thinking, and adaptive
- Experience with Service-Titan preferred but not required
Experience/ Education:
- High School Diploma or equivalent required
- Sales experience is strongly desirable.
Benefits:
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) w/ company match
- Short-Term and Long-Term Disability
- Life Insurance
- PTO and Paid Holidays
- Employee Assistance Program (EAP)
- Pet Insurance
- and more!
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Equal Opportunity Employer