Job Information
House of Blues Ticketing Manager in Farringdon, United Kingdom
Job Summary:
Company: Live Nation (Music) UK
Department: VIP Nation Europe
Location: London
Reports to: Director of Ticketing, VIP Nation International | Concerts
Working hours: 40 Hours per week with some flexibility to accommodate shows and onsales
Contract type: Permanent Live Nation
Role Description
Working within VIP Nation International, you will help overseeing all ticketing aspects of the Mastercard Priceless Experiences across arena and stadium tours in the regions. In this role you will lead the ticketing touring team in the product set-up and inventory management of these experiences for some of the world’s biggest live acts.
You will need to possess exceptional numerical and organisational skills, be detail oriented, commercially driven and able to work on multiple projects simultaneously.
What it’s like to work in the Team
Our team is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.
Competencies / Skills / Knowledge / Experience
Experience in online ticket sales
Experience of managing ticket inventory
Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
Strong organisational skills and a proven ability to multi-task, prioritise, manage task.
Previous experience of reporting on and analysing data, ideally in a ticketing environment.
Experience of managing content, optimising the customer journey and improving customer experience
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders from multiple countries
Flexibility to accommodate early onsales
Enthusiasm to work onsite at events on occasion/when required
Proactive and demonstrates initiative, drive and commitment to achieve objectives
Ability to work accurately and effectively and to meet deadlines
Ability to work independently with a high level of personal responsibility and initiative
Combines analytical thought with creativity to excel at problem-solving
Commercially minded – able to identify and exploit opportunities
You may have experience in the following roles: Ticketing manager, Sales Manager, Client Account / Services Manager or Executive, Box Office Manager.
What the role includes
Manage all aspects of the product set-up of the Mastercard Priceless Experiences and ensure overall synergy
Liaise with MPE, promoter’s ticketing departments, venues, or third parties to manage ticket stock, including the negotiation of volumes and locations.
Manage end-to-end event ticketing for a variety of tours, including liaising with promoters and ticket agents, manifesting shows, managing allocations, maximising ticket sales and reconciling events.
Prepare materials for on-sale by obtaining and confirming tour/event details including:
Tour routing/event dates
Pre-sale/on-sale schedule including any MPE requirements
Purchaser ticket limits and age restrictions
Face value price structure and scaling
Booking fees, rebates
Seating plans and locations
Request ticket holds and liase with MPE to approve locations in all cities for all VIP packages
Complete set up forms, oversee ticket pricing charts for tours and check on correctness of all points of sale.
Administer events in EOS (our in-house event operating system), manage inventory and allocations including:
Collate sales data from Ticketmaster UK, other UK and European / worldwide ticket vendors.
Distribute sales reports on agreed schedule to MPE team, VIP Nation, LN Ticketing, Promoters, Agents and Artist Management.
Liase with ticket vendors to create and manage a dispatch plan to ensure ticket proofs and stock are received on time for dispatch to customers.
Plan and execute the closing of event sale by:
Instructing ticket vendors to close sales
Sending instructions to promotional sites to list as off-sale/sold out
Obtain and report on final sales to relevant parties
Order customer lists for the Event Manager
Pro-actively seek opportunities to maximise sales by moving inventory around products to maximise best sellers.
Ensure VIP online visibility to consumers across all ticket platforms, including the MPE platform
Ensure VIP packages are available to purchase for all pre-sales and public on-sales, across multiple on-sale schedules, cities and time-zones.
Obtain official tour visual assets, adapt and edit to fit our web and social media needs, gaining approval with artist management/agent/MPE teams.
Creating VIP Nation tour webpages, making sure any presale and on sale links are added, as well as to all relevant MPE, Live Nation & Artist websites and presale webpages.
Attend events and manage specific ticketing duties, where relevant, including assisting the Event Manager.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com
APPLICATION DEADLINE: 7th July 2024. We reserve the right to close applications at any time.
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About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.