Job Information
MAT Holdings, Inc Director, NA Quality & Warranty in Farmington Hills, Michigan
Join Gabriel North America, a market leader in suspension systems products, established in 1907. We design, manufacture, and distribute top-notch suspension products for automotive aftermarket and other specialty vehicles. With a robust team of over 1,100 employees across multiple locations in the US and Mexico, we offer a dynamic and collaborative work environment. If you're passionate about the automotive industry and are eager to be part of a century-old innovating company, apply now and accelerate your career with us!
This position is with Gabriel Ride Control LLC, a proud member of MAT Holdings Inc. We’re a family of companies and products providing employment opportunities with more than 14,000 employees in 12 countries. Founded in 1984, MAT Holdings, Inc. is a privately held $2.2 billion multi-national company with manufacturing operations, distribution centers, and sourcing offices worldwide in the automotive, fencing, hardware, and power equipment sectors. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.
Quality is a top priority at our company. In this high profile position, the Director of Quality & Warranty is charged with developing and maintaining a quality and continuous improvement culture across the company, as well as a robust Quality Management System to ensure that all products manufactured meet or exceed customer specifications and achieve superior quality and reliability levels.
Principle Responsibilities
Daily leadership of the organizations quality function by building a high performance team.
Maintain a system of quality control procedures that assures compliance to our customers’ quality requirements including IATF, TS16942 and ISO 14001 documents. Be the key face for the organization with regulatory bodies
Administer the internal quality auditing program.
Develop a proactive, structured, documented, and measurable response system to customer quality inquires and issues, as well as to internal stakeholder inquires.
Reduce customer complaints using a sense of urgency to attack and resolve product quality/reliability issues, specifically with a bias for individual accountability and action, as well as robust root cause analysis and implementation of corrective actions.
Design and deploy a Continuous Improvement culture across the organization
Plan, coordinate and direct all the company’s quality standards, processes and operations, directly and indirectly through subordinate professionals, to develop, qualify, implement, and control production processes for automotive struts and shocks.
Direct the inspection and control activities over materials, facilities and products.
Establish and maintain customer Quality response process and standards such as 8D, A3, 5 Step.
Maintain favorable relationships with customers through visitation programs, prompt attention to complaints, and assuring the shipment of quality parts.
Utilize lean statistical problem-solving disciplines to train employees on effective problem solving.
Manage the companies warranty process and tracking.
Develop internal & external Quality reporting metrics focused on early recognition and corrective actions to issues, and driving continuous improvement.
Implement new project “Safe Launch” best practices to ensure flawless program launches.
Collaborate with program management to meet project delivery targets.
Collaborate with senior leadership to align quality assurance efforts with business objectives and strategic initiatives.
Desired Soft Competencies:
Enthusiastic, energetic, personable and flexible.
Inherently customer focused.
A bias for action.
Drives for results and skilled at overcoming obstacles.
Tenacious and with a high tolerance for stress.
Genuinely likes people and naturally builds relationships.
Excellent at time management for self and others.
Derives personal satisfaction from coaching and developing others.
Inquisitive, analytical, detail orientated, and able to comfortably multitask while juggling a combination of strategic/longer term programs with tactical/immediate quality operations.
Broad exposure to all business functions, but with a clear ability to connect product quality and reliability improvements to the financial impact on the business.
Experience and a desire to continue to work in a fast paced environment, and be able to manage a variety of complex projects.
Excellent communication skills. An ability to persuasively present information both orally and in writing and an ability to make presentations to executive team members as well as to key contacts at major customers.
Ability to apply advanced mathematical concepts, as well as knowledge of applicable statistical tools and models
Hard Competencies:
IATF 16949 2016
MS-office
Continuous Improvement Tools
APQP
SAP
Education/Experience
Bachelor´s degree in engineering, technical field or manufacturing required
10+ years experience in Quality leadership working for a Tier 1 supplier
Bilingual in Spanish or Mandarin preferred
Successful use of root-cause determination techniques such as 5Whys, 8 Disciplines, Fishbone diagrams, and/or PDCA methodologies.
Willingness to travel up to 30% internationally
Note: Documentation that proves the defined competence must be kept by Human Resources.
All your information will be kept confidential according to EEO guidelines.