Job Information
Star Cutter Company Customer Service Representative in Farmington Hills, Michigan
Star Cutter Company is a family owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met. The ideal candidate will be looking for:
- A company guided by core values which starts with "Value Employees".
- Great pay and benefits.
- A deep culture founded on teamwork, respect, and integrity.
- A path to career growth based on performance and skill development.
What you'll be doing:
- Engage with current and potential candidates to meet their needs in a professional and gracious manner utilizing a variety of communication methods such as email and by phone.
- Problem solve customer concerns in a timely manner meeting company expectations and ensuring customer satisfaction.
- Collaborate with manufacturing and other key areas within the organization to ensure customer expectations are met within manufacturing capabilities.
- Lead research into order status inquiries including inventory, lead times, expedited orders, samples, and pricing requests including communicating information to the customer.
- Collaborate with Sales on customer experiences ensure highest customer satisfaction is maintained.
What we ask you to bring:
- One to two years customer service experience in manufacturing.
- Associate degree preferred.
- Excellent communication skills (verbal, written, and listening skills)
- Experience with ERP system preferred.
- Working knowledge of MS Office products
- High level of professionalism and unwavering confidentiality.
- Ability to manage multiple priorities while remaining organized and mindful of deadlines.
- Strong problem-solving skills.
- Ability to travel occasionally.
Pay and Benefits:
- Competitive compensation program including performance-based bonus.
- Comprehensive medical, dental, and vision health insurance within 30 days.
- Company paid life insurance, short- & long-term disability.
- A matched 401(k) savings program
- Educational assistance covering college programs, skilled trades, or other interests to further your career.
What's Next?
- Check us out at www.star-su.com
- Check out our parent company at www.starcutter.com
- Send us your resume and we will respond promptly.