Experience Inc. Jobs

Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. * New Jersey American Water* has a leadership opportunity available as a* Sr. Manager of Operations. This role has the flexibility to be based out of our *Farmingdale or Shrewsbury, NJ locations. As the Sr. Manager of Operations, you will oversee operational leaders and staff. This role will have budgeting responsibilities, will work with rates and billing, and will ensure that day to day field operations and/or production is running efficiently and within compliance. The ideal candidate will have field operations and/or production experience in the water utility industry. _ Primary Role_ /Manage the development, management, and operation of the facilities and personnel of the Company engaged in the functional area of water and/or wastewater operations./ _ Key Accountabilities_ * Develop operational strategies and direct and manage the field operations and production departments for water and wastewater operations within the state/state district. * Implement best operating practices, standards, policies and procedures to promote continuous improvement, efficiency, and excellent customer service. * Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded. * Implement effective reporting processes. * Provide analysis and support to Sr. Director Operations with information required for various reports, budgets, and business plans. (50%) * Ensure that operational integrity, including quality, environment, reliability, health, safety, and security is maintained. * Develop and maintain a strong safety culture supporting company initiatives to ensure our employees think about safety first in all jobs they perform. (10%) * Develop and direct cost effective solutions to meet customers’ expectations and encourage best practice and innovation throughout all operational areas. * Work with the engineering staff to develop the strategy and priorities for capital investment programs, and drive the effective implementation of such programs. (10%) * Be the lead in establishing and managing personal relationships and rapports with political, civic and key stakeholders within area of responsibility. * Be interface with regulatory entities and represent company positions at regulatory proceedings and hearings. * Provide support for successful execution of rate cases (10%) * Lead, motivate and develop management and bargaining unit staff in assigned operations areas. * Build shared commitment to improving business performance and develop both individual and team capabilities. * Drive performance by linking business units' objectives to company goals and values. * Communicate a shared vision, energize and empower staff, and champion diversity. (10%) * Support the business development function within the state. * Assist in due diligence and operational analysis, and ensure effective integration and performance of acquisitions and contract operations. (10%) _ Knowledge/Skills_ * Analytical thinking in regard to ensuring all regulatory requirements are met especially in times of emergency. * Strong quantitative skills (e.g., analytical, technical, problem solving). * Effective people management skills (e.g., planning, organizing, recruiting, controlling, leading individual staff and teams, and working closely with bargaining unit personnel). * Excellent written and verbal communication skills (e.g., fluency in report writing and presentations). * Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting). * Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders). * Knowledge of the regulated water and wastewater business within the region as well as applicable regulations, requirements, and trends within water/wastewater industry. * Broad knowledge of Engineering (planning, design, and construction) related to water and wastewater facilities. * Expert knowledge of process and operational areas. _ Experience/Education_ * Minimum 10 years of relevant experience. * Minimum 5 years leadership experience, working in a union environment. * Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent work experience. * Advanced degree preferred. _ Certifications & Licenses_ * Water Treatment, Sewer/Collections and/or Water Distribution licenses preferred. * Valid state driver’s license required. _ Hours/Schedule_ * Full-time * Monday-Friday, day shift hours * On-call responsibility _ Work Environment_ * Indoor and outdoor environment. _ Travel Requirements_ * Intrastate travel. _ Competencies_ Prioritizes & Role Models Safety Self-Awareness Develops Talent Plans, Aligns, & Directs Drives Engagement Decision Quality * Join American Water...We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.