Job Information
Essentia Health Guest Service Agent (Parking Attendant) in Fargo, North Dakota
Building Location:
South University Clinic
Department:
45280 Guest Services
Job Description:
The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for patients and visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities.
The agent also provides valet services by safely operating and transporting vehicles belonging to patients and visitors on Essentia Health property and public streets. Prevents traffic congestion by directing traffic in front of the medical center.
Education Qualifications:
Key Responsibilities:
Safely operates and parks patient and visitor vehicles in designated parking areas
Provides general information and directions to employees, patients, and visitors at Essentia facilities and parking areas
Secures wheelchairs for patients and visitors
Assists people coming into the facility and may direct and escort patients
Reports emergencies and requests responders
Enters patient/visitor information into tracking database for valet services
Acts as a source of information for staff, patients, and visitors
Emergency assistance for security team
Answers and responds to internal and external calls
Preferred Qualifications:
Experience with Microsoft Office programs
Experience in an information/hospitality desk or customer service environment
Ability to stay calm under pressure
Licensure/Certification Qualifications:
Certification/Licensure Requirements:
Basic Cardiac Life Support (BCLS) certification within 6 months of hire
Must have valid driver's license and meet the driving requirements and criteria acceptable to Essentia Health’s insurer
FTE:
0.6
Possible Remote/Hybrid Option:
Shift Rotation:
Day Rotation (United States of America)
Shift Start Time:
between 7am -8am
Shift End Time:
between 4pm -5pm
Weekends:
no
Holidays:
No
Call Obligation:
No
Union:
Union Posting Deadline:
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
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