Job Information
HeartShare Human Services of New York Residence Manager in FAR ROCKAWAY, New York
About HeartShare For over 100 years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives. Job SummaryUnder the supervision of the Director of Programs, the Residence Manager is responsible for the day-to-day operations one residential program serving people with developmental disabilities.In conjunction with the Director of Programs, the Residence Manager is also responsible for providing leadership, vision, and direction in the following areas: client services; program development; fiscal management, regulatory compliance; physical plant management; and program staffing.Job ResponsibilitiesThe Residence Manager is a member of the HeartShares Managers Group and attends quarterly managers meetings.Set the course and direction of the residential programs under his/her supervision.Provide a setting that offers the highest level of care to persons served and ensures that all individuals receiving services are treated with the utmost respect. Ensure that the confidentiality of program participants is respected at all times.Represent HeartShare, both within and outside the organization, in a manner that promotes the mission, vision, values, and goals of the agency. Personally adhere to HeartShares Standards & Values Statement, in addition to all other agency policies and procedures. Ensure that HeartShares Standards& Values are maintained by all program staff.Take a proactive approach to services and care, always seeking new ways to assist individuals to reach their fullest potential.Advocate appropriately and professionally on behalf of program participants, as required.Ensure the smooth and effective functioning of the Program Planning Team process throughout assigned programs.Ensure ongoing optimum level of quality in the areas of health and safety, sanitation, and nutrition. Ensure that program participants are clean and safe at all times. Ensure that no program participant is inappropriately left alone or unsupervised at any timeConduct regular observations of services, as well as periodic observation of community inclusion activities. Ensure that appropriate community inclusion and recreational activities are occurring on a regular basis for all residents. Ensure the appropriate reporting, review and follow-up of all incidents, including allegations of abuse and neglect and serious reportable incidents, within mandated timeframes.Be available on-call 24 hours a day to handle emergencies and/or other issues requiring immediate guidance and intervention.When necessary, perform DSP duties (supervision, medication administration, medical appointments) when shortages of staff may impact service delivery.Ensure that a comprehensive program of in-service trainings is in place for all staff and that each new staff member receives all appropriate on-site training utilizing the residential training checklist.Ensure that appropriate staff supervision occurs on a regular basis (monthly individual supervision and quarterly performance evaluations) and that annual staff performance evaluations for all program staff are completed and submitted to Human Resources within the mandated timeframe.Ensure that programs meet and exceed all regulatory standards and that program staff follow all state and federal regulations, as well as HeartShares internal policies and procedures. Ensure that programs satisfactorily pass both internal HeartShare surveys and OPWDD surveys/audit and that no 45 or 60 day letters are issued.Ensure that all program operations are within budget and submit all written reports and documentat