Job Information
CLEAR Employer Services Account Management Specialist in Fallsington, Pennsylvania
The Griff Network, located in Fallsington, PA is looking for a Full-Time Account Management Specialist. General Description :
The Account Management Specialist, will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.
Responsibilities:
Entering of orders as needed
Send Acknowledgment of orders to customers via email as needed
Distribution of orders to production and material bins as needed
Send Material Confirmations via email as needed
Set activity reminders in Goldmine
Update/Maintain delivery dates once received from Production Planner on a daily basis
Process new accounts and maintain current accounts
Process samples, trails and quotes as requested for customers
Informs customers of changes throughout order life cycle
Enters contract information, material specs, product details and all other critical information required to meet customer demands
Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortage s as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
Processes complaints concerning any issue with a Customer’s order or requirements
Answer telephones
Competency of Position Requirements:
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Works well in group problem solving situations
Manages difficult or emotional customer situations
Responds promptly to customer needs
Listens and gets clarification
Balances team and individual responsibilities
Understands business implications of decisions
Must want to love to succeed
Work with purpose and urgency
Able to deal with frequent change, delays, or unexpected events
Follows instructions
Responds to management direction
Takes responsibility for own actions
Prioritizes and plans work activities
Organizes or schedules sales teams tasks
Job Qualifications:
Must have 3 to 5 years experience in customer service field
High School education is needed
Business to Business work experience is preferred
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