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Scrum Master III

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

This is a hybrid onsite/remote opportunity where you will report to the customer location in Falls Church, VA and have the flexibility to work from home based on business needs.

An average day:

As Scrum Master III, you will ensure increased delivery predictability and productivity, reduced bottlenecks, and faster time to delivery across data engineering, AI/ML governance, and model development teams. This role optimizes Agile processes, maintains a consistent delivery cadence, and fosters enhanced collaboration. The Scrum Master III facilitates Agile ceremonies, removes impediments, and enables teams to deliver high-quality solutions that align with organizational goals. In this position you will:

• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure team alignment and focus.

• Drive consistent delivery cadence and monitor progress to improve delivery predictability and team productivity.

• Identify and remove impediments or bottlenecks that impact team progress, escalating issues as necessary.

• Coach teams on Agile principles and practices, including Scrum, Kanban, and Scaled Agile Framework (SAFe).

• Collaborate with product owners and stakeholders to ensure clear communication of priorities and alignment with mission objectives.

• Track and report on team metrics, such as velocity, burndown, and cycle time, to identify opportunities for continuous improvement.

• Foster a culture of collaboration and trust within teams and with external stakeholders.

• Support the implementation of tools and processes to enhance Agile adoption and efficiency.

• Ensure teams maintain focus on high-value deliverables aligned with organizational goals.

• Facilitate backlog refinement sessions to prioritize and clarify user stories and technical tasks.

• Promote cross-team coordination to align dependencies and ensure smooth delivery across technical areas.

• Provide training and coaching to team members and stakeholders to strengthen Agile knowledge and skills.

• Advocate for and implement best practices to optimize workflows and ensure high-quality outputs.

• Ensure compliance with organizational policies and security requirements in Agile processes.

• Monitor and address risks related to delivery, resource availability, and technical challenges.

• Enhance Stakeholder Engagement – Work closely with executives, product owners, and cross-functional teams to improve transparency, align expectations, and ensure Agile processes deliver measurable business value.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• At least 7 years of experience in Agile/Scrum roles, including Scaled Agile Framework (SAFe).

• Extensive experience facilitating Agile ceremonies and promoting Agile best practices.

• Strong knowledge of Scrum, Kanban, and SAFe methodologies.

• Proficiency in using Agile project management tools such as Jira, Azure DevOps, or Rally.

• Demonstrated ability to manage and resolve impediments to team progress.

• Strong communication and interpersonal skills to foster collaboration and stakeholder alignment.

• Experience with metrics tracking and analysis to drive continuous improvement.

• Familiarity with technical areas such as data engineering, AI/ML governance, and model development is a plus.

• Expertise in Change Management – Strong background in organizational change management to facilitate Agile adoption, overcoming resistance, and driving mindset shifts within teams and leadership.

• One or more of the following certifications are desired:

• Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or equivalent Agile certifications.

• Agile Certified Practitioner (PMI-ACP) or similar certifications.

• Advanced certifications in Scaled Agile Framework (SAFe) or Agile Coaching.

Other:

• Must hold an Active DOD Top Secret or TS/SCI Clearance

• Must be located within a two (2) hour commute of the physical work location

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .