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Job Description

BAE Systems is looking for a Field Service Technician to provide on-site Information Technology support at its Falls Church, VA location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will:

• Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs

• Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed

• Provide audio-visual support for the on-site conference center and additional meeting rooms.

• Provide high-level support to members of the executive C-Suite

• Manage and facilitate moves, adds, and changes associated with end-user hardware

• Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.

• Provide support of mobile devices and VoIP phones

• Resolve printer issues

• Provide timely resolution to customer issues and requests according to established SLAs

• Document and track work via online ticketing system

• Create and modify knowledge base (KB) articles and procedures

• Engage in occasional after-hours or surge support assistance to other functional IT areas, as required

Required Education, Experience, & Skills

• High School diploma and 3 years work experience or equivalent experience

• Basic networking troubleshooting skills

• Extensive knowledge of Windows 10/11 OS

• Working knowledge and experience using Active Directory

• Working knowledge and experience using MS365; Teams, Intune, and OneDrive

• Working knowledge of installation of software via SCCM

• Experience troubleshooting VPN connectivity issues

• Experience using online ticketing systems

• Experience utilizing remote application software to provide service to both on-site and off-site users

• Experience supporting mobile devices

• Experience imaging laptops and adding computers to the domain

• Ability to work well with others and in a collaborative team environment

• Quality customer service and a proactive approach to problem resolution

• Excellent communication skills; oral and written

*MUST be a US Citizen

Preferred Education, Experience, & Skills

• At least 5 years of experience

• Experience supporting C-Suite executives

• Windows 10 & 11 Operating System support

• Microsoft application support

• Remote support application software

• ServiceNow

• Experience fielding service requests in a service-bar environment

Pay Information

Full-Time Salary Range: $62810 - $100540

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Field Service Technician

105237BR

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