Experience Inc. Jobs

Scope You are critical in enhancing customer relationships and improving customer service. You are responsible for greeting and directing walk-in customers in a friendly, professional manner and answering telephones. You support all areas of the bank by personally assisting, directing or connecting customers professionally to the appropriate person or department for care and service. You perform a variety of administrative duties. You create an AMAZING client experience Accountabilities Customer Service - 70% - You greet walk-in customers in a friendly, professional manner, and direct them to the proper personnel. - You have an understanding of bank products & services in order to pro-actively assist customers with their banking questions. You assist customers with account information and general questions. - You answer incoming calls, directing them to the proper department or person. - You provide general debit card support for our clients. Including fraud, adjusting debit card limits, debit card transaction support, and adding travel alerts. - You oversee client access to and the security of the safety deposit box vault - You support the Personal Banking & Customer Service functions as needed. Including but not limited to; Check ordering, Address changes, email changes and phone number changes. - You recognize any suspicious behavior and have the ability to make decisions when to consult management on any transactions. - You understand and comply with the related laws and compliance regulations that pertain to all of your duties. Administrative Support - 20% You perform various administrative functions in this role. Including the following: - Check Ordering - Address, Email & phone number changes - Travel notices - Vendor/guest login - Maintaining the employee telephone directory - Supply inventory management - Managing signage and public posting in the lobby - Ensuring entrance doors open and lock at appropriate times - Mail distribution, including return mail - Other duties as assigned. Other - 10% - You comply with organization policies, systems, process and procedures with a strong commitment to the overall direction and focus of the organization. - As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities. - You promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3 s) & Core Values to guide your behavior. Profinium has the exclusive right to alter this job description at any time without notice. Profinium, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law Profinium, Inc. ( Profinium ), may use third-party websites to post employment opportunities. Profinium is not involved in the actual transaction between employment applicants and any third-party website. Authentication on the Internet is difficult; therefore, Profinium cannot and will not confirm that third-party websites are safe and secure with personal information, such as a social security number. Accordingly, Profinium discourages candidates from sharing personally sensitive information with third-party websites. Because Profinium cannot be involved in user-to-user dealings or control the behavior of employment applicants on third-party websites, in the event that you have damages from sharing personally sensitive information with a third-party website, you release Profinium (and our agents and employees) from claims, demands, and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such damages. Profinium is under no legal obligation to, and do not, control the information provided by applicants m de available through third-party websites. Profinium expects that you will use caution and common sense when using third-party websites while applying for employment opportunities.