Experience Inc. Jobs

Description Our Pet Distribution segment is seeking an Administrative Support resource to join our team in our Fairfield, OH office. This position will provide support to the entire merchandising team and work closely with both internal personnel and customers and will report to the Sales & Admin Support Manager. Day shift, Monday-Friday, with minimal need for overtime work and weekends off! KEY RESPONSIBILITIES Support sales/merchandising personnel/delivery personnel in all facets of service. Monitor and track daily customer orders ensuring accuracy, timeliness of order completion. Manage invoices and credits on a daily basis. Manage RGA (Return Goods Authorization) process. Schedule/track freight pickups for returns. Manage supply order requests from field merchandisers. Handle a large volume of inbound calls & emails requesting information on product availability, shipments, and/or general service questions. Send daily tracking information for 3rd party shipments. Enter Prelude credit adjustments and occasional "bill only" orders. Special projects as requested. QUALIFICATIONS High School Diploma or GED equivalent. One-year previous customer service or call center experience, especially in a retail environment. Must be detail-oriented with exceptional organizational skills. Ability to adapt quickly to change. Strong interpersonal and communication skills are a must. Must be able to solve problems and handle complex customer issues. Must be detail-oriented and able to manage multiple tasks at one time. Must have experience with MS Excel, Word and Outlook, knowledge of Prelude is a plus but not required. Ability to work independently without supervision and as part of a team. Must display professionalism, reliability. Excellent spelling, grammar, phone skills required. A demonstrated ability to work well in a cooperative, collaborative team environment. General Office duties, extensive client interaction, client follow-up, and a positive attitude. Ability to work in a constant state of alertness and safe manner. Abide by all regulations, policies, work procedures, and instructions. WORKING CONDITIONS Primarily office environment, working in a sedentary position with frequent use of PC and phone. Flexibility to work form home with access to high-speed internet. POSITION INFORMATION: This position pays $16.00 - 16.50 per hour depending on experience BENEFITS PACKAGE & EMPLOYEE PROGRAMS Comprehensive Medical, Dental, and Vision Insurance Free Life and Disability Insurance Health and Dependent Care Flexible Spending Accounts 401k with 3% company match and annual employer discretionary contribution Paid vacation, holidays and sick time Employee Assistance Program Access to thousands of free online courses Discounts on cell phones, movie tickets, gym memberships, and more! Education Assistance (both college degrees and professional certifications) Referral Program with cash bonus Access to on-demand pay Paid parental leave A more complete list of benefits can be found here www.CentralBenefits.org Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company's innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry-Morse, Four Paws, Kaytee, K&H, Nylabone and Pennington, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Cen