Job Information
Veritiv Operating Company Customer Service Representative> in Fairfield, Ohio
HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE Job Purpose: Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management. Job Responsibilities: ? Communicate with allocated customers to develop a new relationship as well as foster existing ones. ? Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention ? Act as the first point of contact for resolving customer queries and complaints ? Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking ? Develop a relationship with sales team by being proactive and offering creative solutions ? Participate in training of system enhancements, applications, products, and new processes. ? Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries. ? Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs ? Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel ? Perform other duties as assigned ? Additional Responsibilities & Qualifications: ? Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. ? Proficient computer and technical skills. ? Decision-making skills and independent judgment. ? Ability to manage customer challenges in a professional and decisive manner. ? Customer service experience preferred. Work Experience: ? 1-3 years of related job experience. ? Ability to work quickly and efficiently. ? Excellent verbal, written, people, and diplomacy skills are required. ? Strong customer service skills (friendly, courteous and helpful). ? Strong planning and organization skills are required. Education: ? High School Diploma/GED ? Bachelor's Degree Preferred What We Offer ? Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. ? Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. ? Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU5NzY4LjEwNTA4QHZlcml0aXZjb3JwY29tcC5hcGxpdHJhay5jb20