Job Information
Fairfield University Instructional Technology Support Engineer in Fairfield, Connecticut
Job Description:
Instructional Technology Responsibilities (75%)
The Instructional Technology Support Engineer is the first point of contact for all instructional technology and media support and installations, training a team of support technicians on current equipment to support over 150+ classrooms, private labs, conference, and team rooms.
This role assists instructors, students, and staff with training using technology for presentations in classes and special events.
Responsible for maintaining instructional technology documentation and training materials.
Ensure faculty and staff understand technology by providing comprehensive training and support.
Stay current of top instructional technologies and advise on innovative tools to help users collaborate with students, staff, and faculty.
Work closely with third-party vendors to ensure all technology is current and functioning properly.
Support the design and layout of instructional spaces at all campus locations.
Maintain comprehensive understanding of technology, instructional, and digital accessibility requirements.
Technical Support Responsibilities (25%)
Provide technical support for Windows and Mac OS to faculty, staff, and students experiencing computer hardware, software, and network issues.
Diagnose and resole hardware issues with computers, laptops, printers, and classroom/event and team meeting rooms.
Perform imaging and installation of new and refreshed computers for faculty, staff, and general use systems.
Perform regular maintenance tasks for instructional technology, including cleaning, software updates, and firmware updates.
Offer Tier 1 support for all instructional issues during and Tier 2 support for Help Desk issues.
Maintain an accurate inventory of computer equipment, software applications, and peripherals.
Assist in data backup and recovery, hardware upgrades, new computer installations, and software installs and upgrades.
Handle procurement processes by identifying needs for new equipment and suggesting suitable options.
Provide phone support when needed and perform remote work with manager approval.
Experience:
3- 5 years’ experience supporting computer, audiovisual, multimedia, and instructional systems.
Education:
BA/BS in a technical field or equivalent experience.
Knowledge and Skills Needed:
Instructional Technology: Proficiency in various instructional and media technology equipment, including projectors, sound systems, microphones, cameras, and video conferencing systems.
Documentation: Understanding of sound engineering principles to ensure high-quality audio during events and classes.
Software Proficiency: Familiarity with instructional software and control systems such as Crestron, Extron, and Zoom. Proficiency in Windows and macOS. Networking and IT Skills
Basic Networking: Understanding of networking concepts, including IP addressing, subnetting, and Wi-Fi connectivity.
IT Support: Ability to troubleshoot and resolve technical issues related to instructional equipment and integration with other technologies.
Systematic Approach: Ability to diagnose and resolve technical issues systematically.
Critical Thinking: Quick thinking and the ability to make decisions under pressure, especially during live events. Good communication and interpersonal kills
Strong customer service orientation to effectively support faculty, staff, and students; ability to work with a diverse group of users with varying levels of technical expertise.
Capability to train users to operate instructional equipment and software.
Organizational Skills, Project Coordination: Ability to manage multiple projects, such as testing media systems for business meetings, classrooms, and conferences.
Detail Orientation: Attention to detail to ensure all equipment is set up correctly and functioning properly.
Adaptability: Willingness to learn innovative technologies and adapt to changing technological landscapes.
Flexibility: Availability to work during non-standard hours, including nights and weekends, to support events and classes as needed.
Preventive Maintenance: Regularly perform maintenance tasks to ensure AV equipment is in good working condition.
Team Collaboration: Ability to work effectively within a team, including collaboration with ITS, Media Center, faculty, and third-party vendors.
Note: Job responsibilities and qualifications may vary based on the specific requirements of the university and ITS. This job description serves as a general guideline.
Category:
ITS - Admin
Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.
*Disclaimer
The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.
All offers of employment are contingent upon a satisfactory background check.
Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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