Experience Inc. Jobs

Req ID: RQ195403

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Workforce Management

Skills:

Call Center Staffing,Microsoft Excel,Organizing Meetings,Scheduling,Workforce Management Software

Experience:

9 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Workforce Management Scheduler joining our team to support Contact Center activities.

At GDIT, people are our differentiator. As a Workforce Management Scheduler supporting Contact Centers, you will be trusted to develop and maintain long-range Schedules.

In this role, a typical day will include:

• Developing long-range schedules for the assigned programs in alignment with demand forecasts.

• Collaborating with the WFM Forecaster to gather and analyze data to inform scheduling decisions

• Considering factors such as employee availability, skills, and preferences when developing schedules

• Ensuring that schedules are compliant with company policies and labor laws

• Monitoring schedules and making adjustments as needed to ensure that they are meeting business objectives

• Determining need for shift bids by analyzing forecasts and staffing requirements.

• Designing and administering required shift bids

• Providing support to Operations leadership with scheduling questions and concerns

• Staying abreast with workforce management trends and technologies

• Performing additional duties as required

Well qualified candidates will have an ability:

• To understand workforce management principles and practices

• To analyze data and identify trends

• To develop and maintain accurate and efficient schedules.

• To communicate effectively with employees, managers, and other stakeholders

• To work independently and as part of a team

• To manage time effectively and meet deadlines

REQUIRED QUALIFICATIONS:

• BS/BA in a related field, such as business administration, human resources, or industrial engineering or equivalent experience AND :

• 5+ or more years of demonstrated experience in scheduling or a related field in a contact center environment

• Experience with workforce management software (IEX, NICE, Avaya Workforce Platform, inContact preferred)

• Ability and willingness to acquire and maintain required clearances as needed

• Advanced proficiency using Microsoft Excel:

• Build pivot tables

• Troubleshoot Macros

• Advanced formula creation

• Version control

WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Customizable health benefits packages

• Collaborative teams of highly motivated critical thinkers and innovators

• Internal mobility team dedicated to helping you own your career

• Rewards program for high-performing employees

• Experience with Government contracts

GDIT CAREERS

Opportunity Owned

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

The likely salary range for this position is $56,680 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans