Job Information
Fairfax County Sheriff's Office Network Operations Engineer III (Network/Telecommunications Analyst III) in Fairfax, Virginia
Network Operations Engineer III (Network/Telecommunications Analyst III)
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Network Operations Engineer III (Network/Telecommunications Analyst III)
Salary
$85,318.48 - $142,197.95 Annually
Location
FAIRFAX (EJ32), VA
Job Type
FT Salary W BN
Job Number
24-02221
Department
Information Technology
Opening Date
09/21/2024
Closing Date
10/4/2024 11:59 PM Eastern
Pay Grade
S29
Posting Type
Open to General Public
Description
Benefits
Questions
Job Announcement
This position works as a part of our Technology Infrastructure Division’s (TID) Enterprise Network Operations team. The county wide enterprise network is a large complex Metropolitan (MAN) and Wide area network (WAN) secure network infrastructure with two geo-diverse high available hyperconverged datacenters servicing 230+ Fairfax County locations.
A Tier 3 network engineer plays a vital role in maintaining and optimizing our network infrastructure by managing complex technical issues that are escalated from Tier 1 and Tier 2 support teams. This role ensures high levels of network availability and reliability, demanding robust troubleshooting skills, a deep understanding of networking technologies, and effective collaboration with cross-functional teams. The ideal candidate will have a comprehensive grasp of the OSI layers and hands-on experience with installing, patching, configuring, securing, and optimizing Layer 2 and Layer 3 network technologies using routers and switches. Additionally, the Tier 3 Network Engineer should demonstrate in-depth knowledge of wireless 802.11x networking and possess project management skills.
Duties and Responsibilities
All duties are performed in accordance with DIT standards, policies, Service Level Agreements (SLAs), and maintenance windows.
Network Troubleshooting and Support
Provide advanced-level support for network incidents, problems, and change requests escalated from Tier 1 and Tier 2 support teams.
Diagnose and resolve complex network issues related to routers, switches, firewalls, wireless devices, and other network components.
Conduct thorough root cause analysis for network incidents and implement corrective actions to prevent recurrence.
Network Installation, Performance and Management.
Perform network performance monitoring and capacity planning to ensure optimal performance and scalability.
Design and implement network additions, changes, and upgrades following best practices and change management processes.
Document network diagrams, configurations, changes, processes, and procedures to maintain accurate and up-to-date network documentation.
Regularly inspect and maintain network equipment such as routers, switches, firewalls, and wireless access points.
Update firmware and perform necessary configurations as directed.
Physical tasks including lifting, mounting, unmounting, configuring or replacing devices.
Collaborate with team members and other departments to develop project requirements.
Participate in team meetings and provide updates on ongoing projects and tasks.
Lead or participate in new construction or technology projects as assigned.
Skills, Knowledge and Experience
In-depth knowledge and experience with most of the following: VLAN, VRF, OSPF, BGP, MPLS, VPN, STP, DHCP, Trunk and 802.11 standards. Including servicing MAN / WAN / LAN / SDWAN / and Wireless LAN architectures.
Hands on experience with the major network equipment manufacturers routers, switches and access points.
Experience with SolarWinds, Splunk, Catalyst Center, ISE or equivalent systems.
In-depth experience with IP Address Management (IPAM) systems such as InfoBlox.
Experience with network incident management and related support practices.
In-depth knowledge and experience with Layer 1 cable infrastructure: Ethernet (CAT6); fiber optics; and patching panels within network closets.
Strong analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.
Excellent communication skills, both verbal and written, emphasizing superior customer service.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (https://www.fairfaxcounty.gov/hr/equivalencies-education-and-experience)
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus four years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
Five years (5) of Tier-III network operations experience.
Degree in a technical discipline.
One certification equivalent to a CCNP / CCDA / CCDP / JNCIS with four or more years of Tier-III level network operations experience.
Self-motivated individual that is able to work independently and collaboratively demonstrating excellent customer service and communication skills.
PHYSICAL REQUIREMENTS:
Work is generally sedentary, performed in a normal office environment. All duties performed with or without reasonable accommodations. Lifting (Up to 50 LBS), climbing ladders, and driving county vehicles is required. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others (https://www.fairfaxcounty.gov/demographics/fairfax-county-general-overview) ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
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