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University of Alaska Customer Service Representative in Fairbanks, Alaska

Customer Service Representative

Apply now (https://secure.dc4.pageuppeople.com/apply/751/gateway/default.aspx?c=apply&lJobID=517024&lJobSourceTypeID=796&sLanguage=en-us) Job no: 517024

Classification:Fiscal Technician 2

Grade:Grade 76

Work type: Staff Full-time

Administrative Unit:University of Alaska Fairbanks

School/Business unit:UAF Financial Services

Location: Fairbanks

Categories: Business/Accounting/Finance, Office/Clerical

Position Summary:The Office of the Bursar is a focal point for fiscal and business matters on campus. It serves a very large number of students, faculty, staff, agencies, and the general public in a wide range of activities. The quality of service provided is often a determining factor in the perception of the university as a whole.


10 Maintain files for student schedule bills, miscellaneous receipts, tuition waivers, FERPA forms, etc. Assist students with obtaining Advance of Funding (textbook loans) by ensuring paperwork is completed correctly, attachments are obtained, obtaining approval from appropriate staff and entering information onto student account. Essential

15 Balance cash drawer daily. Prepare reconciliation report at the end of the day, verifying bank deposit and data entry balances to ensure accurate entries. Enter, balance and transmit credit card transactions. Assist departmental staff on an as needed basis with various tasks including reconciling third party accounts, reviewing delinquent accounts, etc. Liaise with different departments (including Admissions and Registrar, Financial Aid, Health Center, Parking, Residence Life, Polar Express) on campus to assist students and staff in meeting their educational and financial objectives. Essential

15 Enter accounts receivable charges and adjustments onto Banner computer system. Review employee termination clearances and check for holds or balances owed. Review student accounts for holds and balances owed in order to process withdrawals. Essential

20 Produce new and renewed PolarExpress cards for students, staff and faculty; add access levels to cards, including but not limited to Bear Bucks and Munch Money; process payments associated with card and access level issuance; answer general PolarExpress inquiries. Provide term and yearly parking decals to students, staff and faculty; process payments associated with parking decal purchase and use; answer general parking inquiries. Essential

40 Serve as the first point of contact for students, staff, faculty and Fairbanks community responding to questions about UAF. Process student payments onto appropriate accounts. Receive and enter departmental deposits and issue receipts when appropriate. Answer incoming telephone calls to respond to inquiries regarding balance owed, holds, general information, etc. Review student accounts to determine if fees are assessed correctly, properly paid and credits are applied. Apply Financial Aid checks to student accounts according to policy and Title IV regulations. Review and apply tuition waivers (employee, dependent and senior citizen) in accordance with BOR policy. Accept student course drop/adds to collect additional fees owed or refund fees in accordance with UAF policies and procedures. Provide correct change of large bills for other campus departments on an as needed basis. Conduct complex data analysis to identify discrepancies in accounts. Essential


This position is a full-time, Non-Exempt, Grade 76 (https://www.alaska.edu/hr/talent/files/fy21-salary-schedules/regular-staff-salary-schedules/FY21%20All%20Staff%20Salary%20Schedule.pdf) ($19.34 an hour, DOE), 12-month position, complete with a competitive salary and UA employee benefits package. UA employees receive excellent benefits including participation in State of Alaska PERS retirement, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. Visit our UA Benefits website at: https://alaska.edu/hr/benefits/


Knowledge of UA policies, procedures and computer systems as applies to students, accounts receivable and finance.

Knowledge of basic accounting principles. Communication and organizational skills.

Ability to operate standard business machines, personal computer, and associated software.

Ability to prioritize work.

Ability to work as a member of a team and independently.


Ability to handle a variety of requests and handle confrontational individuals while under stress and pressure.

Ability to deal with high volumes of confidential information.

Interpersonal skills required to make processes work smoothly with little conflict.


Knowledge of University Policy, Regulations, and procedures. Cash handling experience, basic accounts receivable understanding.

Ability to research and review backup documents.

Ability to use tact, diplomacy, and be non-confrontational.


Work experience in an entry level fiscal position or equivalent. College coursework may substitute for experience.


High school diploma or equivalent. College coursework may substitute for experience. Preferably a combination of education and/or experience sufficient to perform the responsibilities of the position.


Please attach a comprehensive resume, cover letter, and the names and contact information (address, email and phone numbers) for three (3) professional references.


Applications must be received prior to 11:55 PM Alaska Standard Time on Sunday, June 13, 2021 to be considered. Applications received after this date may not be considered for this position. The first application review date will occur on Monday, June 14, 2021. If an adequate pool of applicants is not received at that time, applications will be reviewed by date received until the position is filled.

This recruitment is Open Until Filled and successful submission of an application does not guarantee employment.

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Advertised: 28 May 2021 Alaskan Daylight Time

Applications close: