Experience Inc. Jobs

Program Supervisor - Crisis Warmline - PROGR006403  

DESCRIPTION/RESPONSIBILITIES: Job Description: The Program Supervisor is responsible for overseeing his/her designated staff and/or designated shift, as well as providing direct service to the extent determined by the Crisis Coordinator. 

Schedule Details: Monday through Friday, 9:00 am - 5:00 pm (Flexible Scheduling)

Location: Exton, PA

Program: Crisis Intervention

Pay Rate: $23 /hour

Job Functions:  * Implement service delivery goals consistent with overall agency goals and policy/procedures  * Provide routine, quality supervision and consultation to program staff  * Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner  * Complete other responsibilities as assigned by the direct supervisor  * Orient new program staff to the agency policy and procedures, the program's Standard Operating Procedures (SOP), and the licensure/regulatory/contractual demands of the program's services  * Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed  * Complete all personally required training as per the Professional Development Plan or as per contractual requirements with agency payers.  * Submit to Human Resources promptly copies of all required documentation regarding, but not limited to degrees, licenses, certifications, clearances, and training certificates  * Maintain professional licensure and specialized certification in the designated state(s), as applicable  * Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards  * Provide supervision and consultation to designated staff to support the program description, and best practice standards and to support the program in remaining in full compliance with standards  * Maintain quality documentation of service delivery  * Provide quality clinical training to program staff, following agency curriculum, as directed by the program Coordinator to support quality service delivery.  * Participate in quality improvement initiatives as implemented within his/her respective program or service line  * Report incidents through the incident management system in a timely and effective manner  * Maintain professional relationships with clients, payers community support service representatives, and other agencies  * Communicate effectively with payers to maintain and renew service authorizations as clinically appropriate  * Oversee the completion and tabulation of client outcome data, utilizing agency-endorsed outcome measures, and proposing formal recommendations for corrective action to improve service quality  * Ability to provide the full provision of indicated services and the supporting documentation  * Provide all authorized client services and provide supporting documentation for re-authorizations, as necessary, in a timely manner  * Submit accurate and timely payroll and billing documentation  * Minimize unnecessary program expenses  * Provide direct, supervision to designated program staff, individually and group-based, regularly (as defined by the program Coordinator or agency policies and procedures)  * Provide quality direct care service to clients consistent with the program service line, standard operating procedures manual, and agency policies and procedures  * Provide crisis assessment and support for direct service staff, as necessary, during designated working hours and on-call hours  * Ensure all program services are compliant with recovery principles and are culturally competent  * Implement effective service plans and interventions consistent with client goals, needs, and strengths  * Support staff and client access to community resources, facilitating access as n cessary  * Make prompt referrals to appropriate levels of care when the program is unable to appropriately handle client needs  * Maintain a collaborative, working relationship with all program staff to fully support the needs of the program or service line  * Consult with other treatment professionals as needed  * Provide timely, comprehensive, and accurate clinical documentation

Minimum Requirements: Education: A Bachelor's degree in social work, psychology, rehabilitation, activity therapies, counseling, education, or related fields; or A bachelor's degree in nursing preferred.

Experience: Two years of mental health direct care experience. A certified Peer Specialist or Certified Recovery Specialist background is preferred. Peer supervisory experience is a plus. 

Licensure/Certifications: Certified Peer Specialist Supervisor certification is required

Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list

Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):  * Competitive Pay  * Medical, Dental, and Vision Insurance  * Tuition Reimbursement options  * Flexible Spending Accounts (Health, Dependent, and Transportation)  * Life Insurance  * Disability Insurance  * Paid Time Off  * 403(b) with Employer Match  * Employee Recognition Programs  * Employee Referral Bonus opportunities  * Discounts through "Tickets at Work"  * Discounts on Verizon mobile service  * And More!

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity