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Exeter Hospital Customer Service Specialist I in Exeter, New Hampshire

Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.


  • Associate's degree or equivalent experience

  • 1-3 years medical billing experience

Major Responsibilities:

  • Review work log daily to ensure timely resolution of outstanding A/R.

  • Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.

  • Demonstrate proficiency and utilize practice management system.

  • Appropriately document all transactions on patient accounts.

  • Provide backup for other team members; as needed.

  • Process self pay payments in a timely fashion.

  • Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.

  • Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.

  • Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.

  • Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.