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Role Summary

Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy and their network of influencers.

Role Accountabilities and Responsibilities

• Deliver support aligned to defined sales targets for accelerated growth in the region.
• Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on farm customer support as coordinated by the sales organization.
• Field, log and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem solving.
• Develop and conduct internal & external customer technical training.
• Develop and conduct product / offering on farm demonstration trials.
• Interface with other Technical Services managers to facilitate collaborative idea exchange.
• Must be able to travel up about 60%.

Education and Experience

• PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
• Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
• Expertise in Gut Health Management is desirable.
• Previous product development experience helpful.
• Proven track record of working in a team-based environment.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
• Experienced in use CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is required.
• Proficient in use of DairyCOMP 305 or other dairy records systems preferred.

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/

Church & Dwight is proud to be an Equal Opportunity Employer, m/f/disability/veteran.