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Become a Dispatcher with Transdev!$5,000 Sign-on Bonus*

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ

OVERVIEW:

A Transdev Dispatcher performs a variety of functions to ensure that quality transportation service is efficiently delivered to customers. Position performs both field and office assignments at the discretion of the General/Operations Manager.

The Dispatcher is responsible for ensuring sage and effective delivery of transit services to our customers through supervision of Bus Operators.

Transdev is proud to offer:

• $24.76 /hr

• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. 

• Paid time off/vacation.

DUTIES:

• Ensure that "World Class Service" is provided to customers and provide "hands on" assistance and information to customers of Transdev that utilize company services.

• Dispatches replacement buses/operators for vehicles involved in accidents or incidents and buses and operators for special services.

• Supervise and instruct bus operators with regard to safety, service, and scheduling.

• Ensure schedule compliance.

• Assure that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.

• Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.

• Monitor and enforce system for compliance with State and Federal regulations, Company policy, contractual obligations of clients and the Collective Bargaining Agreement.

• Ensure a safe environment for the operation of service.

• Generate accurate operational records for the purpose of reporting and analysis.

• Ensures employee's fitness for duty.

• Provides conflict resolution in a union environment.

• Responsible for filling open runs daily, notifying off duty operators, having supervisors drive, and projecting manpower needs.

• Responsible for reducing the use of overtime.

• Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.

• Responsible for the coordination of operational supervisor staff that are assigned to the Control Center, Field Operations or both.

• Perform day-to-day dispatch services from the Control Center and various field locations.

• Directly supervises bus operators and ambassadors. Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• High School Diploma or General Education Degree (GED) and two years transit related experience and/or training. College coursework preferred.

• Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence as well as reports. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.

• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.

• Must be a minimum of 21 years of age.

• Must be able to read a map and possess knowledge of the service area.

• Must be able to work flexible days and hours including weekends and holidays.

• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

*Sign-on bonus expires 3.31.2024. Restrictions apply. See location for details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 1770

Pay Group: Q43

Cost Center: 425

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.