Job Information
Berry Global Sales Support Specialist in EVANSVILLE, Indiana
Overview
About Berry
At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website , or connect with us on LinkedIn or Twitter.
This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to the customers.
This is a full-time (in-office) role in Hot Springs, Arkansas.
Responsibilities
Customer Incident Tracking – With the use of TICS (Tracking Incident Complaint System), this role process customer complaints like invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.
New Item Creation – With K2 tool, facilitates creation of new finished goods item in JDE. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.
Sample Requests – Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requester.
Quoting – Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.
Regulatory, Specs, and Drawing Requests: Determine appropriate regs, specs, and drawings to retrieve and/or submit as requested by the customer.
ITrade – When required, maintains and troubleshoots EDI iTrade connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.
Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
PERFORMANCE MEASURES: Success of this role will be measured by the following metrics;
TICs Item turnaround time
New Item Creation turnaround time
Sample Request turnaround time
Quoting Turnaround Time
Qualifications
Bachelor’s Degree or Associate Degree in Management, Sales, Marketing, or Supply Chain preferred
1-2 years’ experience data encoding and analysis in a Manufacturing industry
1-2 years’ experience working with ERP, Portals, and other Data Interchange softwares
Proficiency in gathering, analyzing and interpreting data.
Proficient in Microsoft Excel and related Office applications
Effectively communicate with customers, both external and internal
Excellent communication skills-verbal and written
Independent in working effectively with little supervision
Self-starting
Excellent attention to details
Comfortable on working on repetitive tasks
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-berryglobal.icims.com/jobs/24522/sales-support-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834445335)
Location US-IN-EVANSVILLE | US-AR-HOT SPRINGS
Job ID 2024-24522
Position Type Regular Full-Time
Category Customer Service
Location : Address PO BOX 959
Additional Locations US-AR-HOT SPRINGS
Berry Global
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