Experience Inc. Jobs

Customer Service Supervisor-Evansville

Date Posted: Feb 4, 2025

Requisition ID: 455965

Location:

Evansville, IN, US, 47708

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Revenue (DOR):

The Indiana Department of Revenue team has over 700 staff members from 13 locations across Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws fairly, securely, and efficiently.

Top Work Places recognizes the Department of Revenue regionally and nationally for its commitment to employee engagement and satisfaction.

Salary Statement:

The salary for this position traditionally starts at $53,222.00 but may be commensurate with education or work experience.

What You'll Need for Success:

• Three (3) years of experience in supervision required (or 2 years experience as a Department of Revenue Working Lead may substitute for supervisory experience)

• Extensive knowledge of State and Federal personnel and tax laws, regulations, policies, and guidelines

• Extensive knowledge of the procedures for properly preparing the various tax returns and forms

• Extensive knowledge of State and Federal laws and legal procedures pertaining to estates and trusts

• Ability to communicate effectively both orally and in writing

• Ability to apply and understand ethics and confidentiality laws

• Ability to conduct research, interpret and apply tax laws to resolve complex tax issues using various legal resources

• Ability to delegate work set clear direction, and manage workflow

• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets

• The ability to maintain confidentiality is essential to this position.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Difficulty of Work:

Directs, reviews, and evaluates the work of staff in the interpretation, application, and selection of complex tax laws and agency policies to ensure compliance with state and federal tax laws and procedures. Extensive judgment is necessary for planning and supervising the section operations. Applies guidelines to a wide variety of complex situations and must be capable of quick and effective decision-making in the resolution of tax disputes.

Responsibility:

Responsible for accurate interpretation and application of agency policies, directives, procedures, and established laws in the analysis and determination of tax returns which result in refunds or liabilities being issued. Accountable to the Division Manager for the quality and accuracy of their performance. Work is reviewed for conformance to standard policies, practices, and procedures soundness of judgment, and conclusions. Decisions made have a substantial impact on the agency, the State of Indiana, and taxpayers.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.