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Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Under minimal supervision, organizes, manages, and direct the operation of Urgent Care, assuring the continuity and quality of patient care by following appropriate clinic/department protocols and the supervision & evaluation of staff.

Primary Responsibilities:

Organizational accountabilities, including:

• Comprehends, demonstrates and furthers the Organization's Mission, Vision, and Values in behaviors, practices, and decisions and inspires others to do the same

Leadership accountabilities, including:

• Provides operational leadership in a manner that promotes a consistent, effective culture to deliver on Optum Oregon’s Elements of Excellence and in accordance with Optum Oregon’s Leadership Competencies. Demonstrates effective written, verbal and electronic communication that is professional in both content and delivery. Leads in a manner that promotes positive physician and staff relations and fosters a work environment that enables physicians, staff and others to have a voice. Maintains positive and effective functional relationships with others throughout the organization to draw upon their expertise and resources as needed. Inspires and motivates others toward organizational and personal goal achievement. Demonstrates effective interpersonal skills

Patient Care Delivery Systems accountabilities, including:

• Understands Optum Oregon’s clinical policies and procedures and the regulatory and compliance requirements associated with ambulatory healthcare and ensures patient care is delivered in accordance with the same. Understands, implements and executes both the collaborative patient care delivery and Advanced Access concepts, as required. Develops and promotes adherence to clinical standards of care. Implements and monitors identified quality and patient experience measures to promote effective patient care delivery. Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.)

Clinical Care Management accountabilities, including:

• Exemplifies and promotes positive patient relations. Understands and empowers frontline employees and providers to utilize effective service recovery, as needed. Promotes care delivery processes that are harmonious with the organization's healing commitments. Optimizes healthcare delivery processes to streamline an efficient patient flow. Understands quality improvement tools and methodology and utilizes the same to improve both the delivery of extraordinary patient care and operational processes. Participates in, promotes, and utilizes patient feedback mechanisms, including patient experience surveys, to ensure extraordinary care. Designs, implements and evaluates standards of care and motivates staff to provide efficient, safe, effective, and compassionate care. Holds clinic staff accountable for outcomes using patient satisfaction metrics, national benchmarks, and other resources

Financial Management accountabilities, including:

• Maintains financial literacy relative to ambulatory care and industry trends to ensure budgetary goals are met as they pertain to patient visits, appointments, staffing, and quality incentives. Manages vendor invoices and submits to accounts payable in an accurate and timely manner. Maintains inventory control processes and facilitates purchasing in accordance with established procedures. Manages facility assets in a responsible manner. Understands and adheres to all financial and cash management policies and procedures, and leads others to do the same

Human Resources Management accountabilities, including:

• Responsible for payroll accuracy and timely approval. Conducts job interviews and employee selection in a manner that supports effective staffing. Performs onboarding and orientation with new staff to promote employee engagement, development and staff productivity. Conducts staff and provider rounding on a regular basis. Initiates activities to promote employee and physician engagement. Utilizes formal and informal recognition resources to recognize staff and provider accomplishments. Conducts training activities with staff and providers to support operational functions. Maintains effective staffing. Participates in professional development activities to keep current with health care trends and practices

Accounts Receivable Management accountabilities, including:

• Understands and utilizes financial assistance practices, training staff and providers to do the same. As necessary, coordinates account receivable activities and scheduling activities with the Central Billing Department and Call Center. Understands and utilizes approved collection practices in the front and back office, training staff to do the same. Understands and utilizes approved registration practices in the front office, training staff to do the same. Works with the Coding Manager to ensure accurate and compliant coding practices, and training for providers. Actively engages in denial management reporting and process improvement towards positive end result

Compliance accountabilities, including:

• Department compliance with federal, state, and other facility/department specific accrediting and certifying bodies, as applicable. Maintains appropriate departmental documentation. Effectively monitors departmental medical equipment with appropriate maintenance and follow up

Information Management accountabilities, including:

• Ensures optimized utilization of telephone systems. Ensures compliance and appropriate utilization of information technology resources. Performs and participates in audits to ensure compliance and minimize organizational risk. Understands and abides by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI)

Facility Management accountabilities, including:

• Promotes safety and security in all facilities by conducting regular safety inspections and monitoring the work environment for potential hazards and maintenance issues. Actively participates in emergency preparedness activities, including drills, simulations and training with staff and providers. Ensures that safety data sheets (SDS) are accessible and that staff is familiar with workplace hazards and the process of responding to workplace exposures, accidents, injuries, and illnesses. Works with the Facilities Manager as needed to ensure building maintenance, including: building repair, landscaping, and housekeeping. Ensures that preventative maintenance, repairs, etc. are completed on a regular basis on all equipment, as required

Performs related work as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate from an accredited school of nursing

• Active Oregon RN license

• Current healthcare level BLS/CPR certification or the ability to obtain within 30 days of employment

• 3+ years of experience as a licensed RN

• 3+ years of supervisory experience in a healthcare organization

Preferred Qualifications:

• Bachelor’s degree

• Urgent Care experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.