Job Information
Oregon Health & Science University Referral Response Coordinator in Eugene, Oregon
Ranked the No. 1 Hospital in Oregon by the U.S. News & World Report, we pride ourselves in not only serving our community with the highest of accolades, but pushing a multifaceted mission that strives of excellence within the OHSU Culture. Find out more here: https://www.ohsu.edu/about/ohsu-vision-mission-and-values and https://youtu.be/6C-lws1q5cY
OHSU is hiring! We offer a variety of benefits on top of joining a thriving organization:
Medical, dental and vision coverage at low or no cost to employees
Covered 100% for full-time employees and 88% for dependents
Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b and 457b)
Up to 200 hours (equal to 25 full days) a year of paid time off
96 hours of sick leave a year (prorated for part-time employees)
Commuter subsidies
Tuition reimbursement
Access to group life insurance, disability insurance and other supplemental benefits
Annual Raises
Employee discounts to local and major businesses
Growth/Development Opportunities
We want you, apply and work with us today! https://www.ohsu.edu/
This position serves our hospital partners in central and southern Oregon. Candidates may reside in Eugene, Medford, or surrounding areas.
The Referral Response Coordinator (RRC) utilizes healthcare knowledge, expertise, independent industry specific judgement and medical protocols to support all aspects of the organ donation referral process in the Donor Service Area (DSA) hospitals in Oregon, southern Washington, and southwest Idaho.
This position will provide referral call coverage and on-site response to area hospitals to conduct medical evaluation on all potential organ donors and develop a plan with the healthcare team to maintain the option of donation. The RRC also acts as an integral support role to the other clinical roles at Cascade Life Alliance (CLA). The duties of this position are in support of CLA’s mission and goals.
Referral Response
Collects pre-screening information on all incoming donor-related calls, documenting information according to CLA’s policies and procedures.
Evaluates incoming organ referrals for initial donor eligibility and communicates accurate referral information with the Administrator on Call (AOC).
Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review and communication with the hospital care team.
Performs initial and subsequent onsite huddles on local referrals.
Collaborates with the healthcare team to maintain the option of donation for the family.
Updates relevant internal and external stakeholders on status of active referrals and donor cases.
Provides real-time education to hospital staff about the donation process.
Collaborates with the Hospital Development department to ensure customer service needs are met for donor hospital partners.
Team Support
Assists onsite Organ Donation Coordinator with various case functions such as chart completion, allocation calls and other logistical tasks as needed.
Maintains ability to perform case starts in certain circumstances (this includes serology testing, standing orders, basic donor management and chart completion).
Collaborates with the DFA team to facilitate authorization or disclosure with the legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
Activates staff for relief as appropriate
Coordinates logistics when necessary on active organ referrals and donor cases.
Peer reviews charts, assists with cultures or any other Quality Assurance chart completion tasks as needed.
Participates in meetings as requested by the department manager.
Performs other duties as assigned by the AOC and CLA leadership.
Associates of Science Degree with healthcare related focus or equivalent experience.
2-years recent relevant clinical or educational experience.
Extensive clinical healthcare knowledge base, with the ability to quickly and independently exercise sound clinical judgement in an often stressful environment.
Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude.
Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including but not limited to governmental officials, students, healthcare staff and the public.
Must have a valid driver's license and access to a vehicle.
Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole
Must be able to perform the essential functions of the position with or without accommodation
Bachelor's of Science Degree with healthcare related focus or equivalent experience.
Recent donation related experience.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
Recruitment ID: 2023-22055
External Company URL: dturner
Job Type: Unclassified Administrative
Posting Pay: Commensurate with qualifications, experience and internal equity
Posting FTE: 1.00
Posting Schedule: Variable
HR Mission: Healthcare
Drug Testable: Yes
AAEO Language: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.