Lumen Senior Lead Program Manager - Federal - Multiple Locations in ESTILL, South Carolina
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Sr Lead Program Manager will oversee and manage the implementation and operational support of Managed Security Services. Candidate must have a strong security background, successful history of leading cross functional teams, understand state contracts, and extensive experience dealing with government customers.
The Main Responsibilities
Leads cross-functional teams that include Sales, Engineering, Service Assurance, NOC, Product Management, and Billing teams to plan, implement, and managed security solutions
Works with Sales and Engineering teams to gather and validate customer requirements as needed
Develops project proposals and plans to comply with contract and RFP commitments; this includes determining schedules, funding, procedures for accomplishing the project, staffing requirements, risk management plans, and allotment of available resources to various phases within projects
Presents comprehensive project management plans to clients and manages their expectations
Oversees monthly and quarterly client service performance meetings; this includes generating service delivery, service assurance, and process assessment and improvement reports
Ensures SLAs are met per the contract
Ensures systems, processes, and methodologies are followed to ensure effective monitoring, control, and support of service delivery and support
Identifies areas for improvement driven by data and works with internal teams to implement fixes with urgency
What We Look For in a Candidate
Bachelors of Science or Engineering Degree
US Citizenship preferred
7 to 10 years of Program and/or Project Management experience in the telecommunications industry
Self-starter with strong problem-solving skills
Direct customer interaction with increasing responsibilities in project or program management
Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results
Manage scope, schedule, resources, and budget simultaneously
Experience defining and documenting processes and driving continuous improvement using measurement/metrics data
PMP Certification desired
ITIL Certification desired
Must be proficient with Microsoft Project, Excel, Visio, PowerPoint, and Word
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 245563
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The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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