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Our company seeks a dynamic and highly proficient Service Delivery Program Manager to play an integral part in our team. In this role, your primary responsibilities will lie in orchestrating, overseeing, and harmonizing all aspects of our major enhancements, projects, and implementations pertaining to ERP/SAP. This includes planning, implementing, and finalizing all projects in line with the established specifications and timelines.

Role Overview: The Service Delivery Program Manager is responsible for ensuring the smooth delivery of ERP/SAP Change services to our users. Ideal candidates will seamlessly merge administrative and technical skills, display exceptional leadership qualities and possess excellent interpersonal skills. They should also be driven by a passion for delivering comprehensive, customer-focused solutions.

In this Role, Your Responsibilities Will Be:

• Strategize, implement, and maintain program initiatives that align with the organization's objectives.

• Develop evaluation protocols for program assessment and improvement.

• Ensure organizational standards of satisfaction, quality, and performance are met.

• Manage multiple projects, enhancements and achieve program and project goals.

• Develop project scope, deliverables, resources, plan, budget, and timing in collaboration with project sponsors, cross-functional teams, and assigned project managers.

• Track status and reports for all ongoing and pending Change team initiatives.

• Facilitate ERP/SAP Change governance meetings and communications related to ERP/SAP Change Initiatives.

• Prepare presentation materials and present to all levels.

• Ability to understand and evaluate technical solutions to ensure quality solution delivery.

• Ensure compliance with industry-specific regulations, such as GDPR, and standards.

• Identify, analyze, and mitigate program risks and deliver regular program reports.

• Responsible for planning and tracking resource assignments, future resource planning, managing certain internal and external resources to obtain results.

• Manage resource allocations across multiple projects and programs. Ability to identify resource constraints/over allocations in time to mitigate and/or replan.

• Ensure all change is carried out in compliance with Emerson standards, key controls, and policies.

• Create standard work process documentation as needed.

• Responsible for the creation and/or upkeep of relevant LRP’s, preparation of required documentation and execution of stakeholder and stage gate meetings.

• Provide technical leadership/approver coverage for Application Owner such as Emergency Operations, Transport Approvals, Client Openings etc., as assigned.

Who You Are:

You see the big picture, constantly are imagining future scenarios, and create strategies to sustain competitive advantage. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities. You use customer insights to drive and guide the development of new offerings. You promote high visibility of shared contributions to goals.

For This Role, You Will Need:

• Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a field relevant to this, or a minimum of 10 years' experience in an SAP technical area.

• Proven experience in project management within an IT environment, with specific involvement in SAP projects.

• Strong understanding of SAP management methodologies, techniques and technologies.

• Excellent communication, leadership and problem-solving skills.

• Proficiency with MS Power point and Excel.

• Sound technical background in one or more areas of SAP.

Preferred Qualifications that Set You Apart:

• Risk management.

• Vendor management.

• Strong problem-solving skills.

• Adherence to regulatory standards.

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

• Black Employee Alliance

• Diverse Abilities

• HOPE

• LGTBIQ + Allies CR

• Costa Rica SOMOS

• Mosaic

• Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24006221

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.